Customer Service for Retail - Voice and Non voice Acount
Torch Solutions
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We're seeking an enthusiastic and customer-focused Customer Service Representative to join our team in Cagayan de Oro Misamis Oriental. In this full-time role, you will be responsible for providing exceptional customer service through voice and non-voice communication channels.
What you'll be doing
Respond to customer inquiries and requests via phone, email, and chat in a professional and efficient manner
Troubleshoot issues, identify solutions, and provide a positive customer experience
Maintain accurate records and documentation of customer interactions
Proactively identify opportunities to improve customer satisfaction and operational efficiency
Collaborate with cross-functional teams to ensure seamless customer service delivery
Adhere to company policies, procedures, and service level agreements
What we're looking for
Strong communication and active listening skills, with the ability to understand and address customer needs
Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
Proficient in using customer service software and technology
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
A passion for delivering exceptional customer service and a commitment to upholding the company's values
What we offer
Competitive salary and attractive benefits package
Opportunities for career growth and professional development
Supportive and collaborative work environment
Work-life balance initiatives, such as flexible working hours and wellness programs
Apply now for this exciting opportunity!
What you'll be doing
Respond to customer inquiries and requests via phone, email, and chat in a professional and efficient manner
Troubleshoot issues, identify solutions, and provide a positive customer experience
Maintain accurate records and documentation of customer interactions
Proactively identify opportunities to improve customer satisfaction and operational efficiency
Collaborate with cross-functional teams to ensure seamless customer service delivery
Adhere to company policies, procedures, and service level agreements
What we're looking for
Strong communication and active listening skills, with the ability to understand and address customer needs
Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
Proficient in using customer service software and technology
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
A passion for delivering exceptional customer service and a commitment to upholding the company's values
What we offer
Competitive salary and attractive benefits package
Opportunities for career growth and professional development
Supportive and collaborative work environment
Work-life balance initiatives, such as flexible working hours and wellness programs
Apply now for this exciting opportunity!
Company profile
Torch Solutions
Human Resources & Recruitment11-50 employees
Talent Outsourcing Channel Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR solutions. We extend our services by providing direct endorsements of experienced and qualified candidates to Contact Centers. We supply employers with high quality and efficient workforce promptly and contribute to the client’s success through people.
Perks and benefits
HMO upon regularization, Non-Taxable Allowances, O
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