Customer Service Representative (Open for Fresh Graduates/Undergraduates)
Job Summary:
We are seeking a customer-focused and detail-oriented Inbound Customer Service Representative to join our team. The ideal candidate will have strong comprehension and communication skills, ensuring a seamless experience for our customers by addressing inquiries, resolving issues, and providing product or service information.
Key Responsibilities:
- Handling Customer Inquiries, majority of clients in Texas, about home servicing account inquiries, billing, and scheduling appointments.
- Handle inbound customer inquiries via phone, email, or chat professionally and efficiently.
- Listen actively and comprehend customer concerns to provide accurate and effective solutions.
- Communicate clearly and confidently while maintaining a friendly and empathetic tone.
- Document customer interactions and escalate complex issues when necessary.
- Stay updated on company policies, products, and services to provide informed assistance.
- Meet or exceed customer satisfaction and service quality goals.
Qualifications & Skills:
- Fresh Graduates/Undergraduates are welcome to apply
- Strong comprehension skills to understand and address customer needs effectively.
- Excellent verbal and written communication skills.
- Ability to stay calm under pressure and handle difficult customer interactions professionally.
- Basic computer proficiency and ability to navigate multiple systems.
Employer questions
- How many years' experience do you have as an Inbound Customer Service Representative?
- Do you have customer service experience?
- Have you worked in a call centre before?
Company profile
ABOUT Sysgen RPO Inc.
Sysgen RPO is a provider of recruitment and RPO services. It’s broad recruitment experience dates to 1991 even before its actual incorporation in 2016. As a spin-off company of a staffing firm whose existence in the Philippines spanned 25 years, Sysgen RPO is uniquely positioned to service all your hiring needs.
Our “claim to fame” is our ability to provide highly experienced and well-connected Technology Recruiters to get the people you need to grow your business.
To address its hiring needs, companies need a provider with an in-depth knowledge of (technical) recruiting and the strategies to make it successful.
Our recent success includes a recruitment project with a Japanese firm where we were tasked to hire 50 Software Engineers within a 5-month period.
Our clients, mostly global and startup companies, continue to come to us for their hiring needs.
WHY Sysgen RPO Inc.
Sysgen RPO is equipped with almost 30 years of recruiting excellence particularly in technology recruitment.
We maintain a huge database and network of tech talents that we can easily tap when you need them.
We employ only the best and experienced (technical) Recruiters, and we train them to be even better.
We craft tailor-fitted solutions because we know your hiring needs must cater to you overall business objective.
Our management team and recruitment teams have successfully used strategies to help build our client’s human capital base.
We are experts in recruitment marketing, recruitment metrics, and out of the box thinking.
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