Customer Sales Support
The main responsibilities of a CSR include:
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted
On top of your salary, here are the exciting benefits you can look forward to:
• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves
The main responsibilities of a CSR include:
- Provide exceptional customer service in all interactions.
- Collaborate with the team to align with company priorities.
- Meet targets – Achieve daily/weekly/monthly KPIs set by the business to support customer needs.
- Contribute to team efforts to grow the business.
- Product Knowledge – Identify opportunities to promote and upsell security and compliance products based on customer profiles.
- Perform additional tasks as required by business needs.
To apply, you must be an expert on the following requirements:
- Minimum 1 year of experience in customer service (preferably in a call center setting).
- Any sales experience is required (in BPO or non BPO industry).
- Amenable to work ONSITE.
- Active listener with clear and confident communication skills.
- Team player with a positive attitude, enjoying sales and customer service environments.
- Strong attention to detail and the ability to manage multiple tasks.
- Passion for technology and software products.
- Willingness to work flexible shifts and adhere to agreed schedules.
- Proficiency in Microsoft Office Suite – Word, Excel, Outlook.
- Excellent command of the English language, both written and spoken.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Company profile
Fostering Talent Growth in the Philippines
KMC has been at the forefront of providing flexible office solutions and sourcing top-tier offshore talent for over a decade, providing professionals the opportunity to refine their skills and contribute their expertise to the workplace.
KMC’s 20+ flexible workspaces all over the country are tailored to teams of all sizes and stages, ensuring that it caters to the needs of every team member. Our innovative office spaces are designed to accommodate various work styles, fostering an environment that encourages collaboration and facilitates personal growth.
In 2022, we have been awarded as one of the Best Workplaces in the Philippines and have been officially recognized and certified by the global authority on workplace culture as a Great Place To Work ®️
As the leading provider of flexible spaces and talent-as-a-service in the Philippines, KMC possesses a unique advantage in connecting you with companies that align with your professional and personal needs. Our diverse client portfolio includes small to medium-sized enterprises, multinational corporations, and Fortune 500 companies, which could potentially be your next employer.
To learn more about us and our offerings, visit https://kmc.solutions
Unleash your growth potential in the Philippines with us.
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