Operations Analyst (BPO)
₱30,000 – ₱45,000 per month
Job Title: Operations Analyst
Location: Pasay City; 100% work onsite
Job Type: Full-time
About Us: Reliasourcing is a leading Business Process Outsourcing (BPO) company dedicated to providing exceptional service and innovative solutions to our clients. We pride ourselves on our dynamic work environment and our commitment to excellence.
Job Summary: The Operations Analyst will play a critical role in analyzing and improving operational processes within our BPO services. This position requires a detail-oriented individual with strong analytical skills and the ability to work collaboratively with various teams to enhance efficiency and productivity.
Key Responsibilities:
- Analyze operational data to identify trends, patterns, and areas for improvement.
- Develop and implement strategies to optimize processes and reduce costs.
- Monitor key performance indicators (KPIs) and prepare detailed reports for management.
- Collaborate with cross-functional teams to streamline operations and improve service delivery.
- Conduct root cause analysis of operational issues and recommend corrective actions.
- Assist in the development and implementation of new processes and technologies.
- Provide support to Operations Team on new procedures and best practices.
- Ensure compliance with company policies and industry regulations.
Qualifications:
- Bachelor’s degree in business administration, Operations Management, or a related field.
- Proven experience as an Operations Analyst or similar role, preferably in a BPO environment.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Knowledge of industry best practices and regulatory requirements.
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Operations Analyst?
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