L2 Service Desk | BGC, Taguig
Job Title: L2 Service Desk
Shift Type: Night shift EST Time
Work Model: 100% On-site
Location: BGC, Taguig
Job Responsibilities:
- Troubleshoot and resolve software, hardware, network, and user access issues, including Active Directory, O365, VPN, and printers.
- Install, configure, and maintain software, hardware, and network devices, ensuring proper setup of Active Directory accounts and permissions.
- Provide support for Office 365 applications and user account management, including email setup, license management, and troubleshooting.
- Troubleshoot and resolve VPN connectivity issues, ensuring secure remote access for users.
- Install, configure, and support network printers, ensuring connectivity and functionality.
- Monitor and resolve network connectivity issues, including diagnosing and fixing LAN/WAN problems.
- Respond to and manage support tickets, providing clear communication and timely resolutions.
Qualifications:
- Minimum 2 years of experience in Service Desk/Help Desk support.
- Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
- Strong written and verbal communication skills.
- At least 1 year of experience supporting global/international clients.
What We Offer:
- Comprehensive MSP Bootcamp Training
- 13th Month Pay
- HMO with free dependents on Day 1
- Night Shift Differential Pay
- Pet Insurance
- Life Insurance
- Annual Performance Review
- Discounted Lunch Meals
- Car Shuttle Service
- Free Snacks & Unlimited Brewed Coffee
- Sleeping Quarters Available
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as a Service Desk Role?
Company profile
When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint. ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held—enabling decision-making focused on what is best for partners and the ITBD community.
As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place to Work.
To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned with our core values.
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