Hiring! NOC Analysts / IT Command Center Analyst
We are hiring for NOC Analysts / IT Command Center Analyst
DUTIES & RESPONSIBILITIES
· Monitor and track all IT infrastructure, systems and company websites which heavily rely on its performance and uptime using all available monitoring tools (i.e. Dynatrace, Site 24x7, Solarwinds, Grafana, etc.)
· Responsible for the monitoring of On-premises and Cloud Data Center (AWS, Azure) including servers, hardwares and network using CEB’s monitoring tools
· Analyze web and mobile application performance and alerts using Dynatrace, AWS cloudwatch, Azure application insights and log analytics; monitor events with Web Application Firewall (WAF)
· Escalate and respond to critical alerts and incidents based on ITIL Incident Management framework
· Assist in the root cause analysis of incidents and escalate to their ITCC Leads and Specialists.
· Stay current with industry best practices and emerging technologies related to monitoring and observability, and suggest improvements to enhance monitoring capabilities
EDUCATION & TRAINING· College graduate with a Bachelor’s Degree in Information Technology, Computer Engineering or any other related course.KNOWLEDGE & EXPERIENCE· Has at least 2 years of work experience working in 24x7 environments with complex, mission-critical, high transaction, and high availability environments
· Strong understanding of IT infrastructure (Network, Servers, Server roles, Applications, etc.)
· Enterprise monitoring experience with proficiency in using one or more IT Monitoring or APM technologies (i.e. Dynatrace, Solarwinds, AWS Cloudwatch, Azure monitor, Grafana).
· Experience in ITIL Incident Management and Incident Response Framework and ITSM concepts
· Experience in traditional and cloud datacenter (Azure, AWS) environment and it’s monitoring
· Experience of working in a service management culture based on ITIL based practices and processes
· Understand basic Application Programming Interface (API) concepts (Endpoints, HTTP Methods, REST, SOAP)
· Knowledge in monitoring containers (Docker) and container orchestration platforms (Kubernetes) and associated monitoring tools is a plus
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Network Operations Centre Analyst?
- How much notice are you required to give your current employer?
- How many years' experience do you have as a Data Centre and Network Operations Operator?
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