Shift Manager - Silang
As a Shift Manager, you will be in-charge of the following responsibilities:
QSCH Management
- Manage the opening/mid shift procedures of the store including the consistent and appropriate execution of the QSCH Restaurant Checklist (QRC). Lead to ensure that the entire store is fully prepared, and the store team is ready for the Shift.
- Manage the Floor especially during peak hours. Ensure that excellent service and hospitality are delivered to each guest by setting and sustaining a fun, positive and energetic shift.
- Maintain the cleanliness and organization of the restaurant, which includes the dining area, restroom, kitchen and preparation areas as well as the exterior of the store in cases applicable, and the good working condition of all equipment.
- Engage the guests to ensure that they have been provided with a unique and memorable dining experience. Ensure that serving time and product quality standards are achieved at all times and surpassed whenever possible.
- Professionally resolve guests’ concerns or complaints in a timely and effective manner.
- Manage the closing shift procedures of the store including the timely and effective conduct of a closing line/store check that facilitates an easy and effective set up of the store for the following day’s operation.
- Effectively lead the restaurant during the shift to ensure that excellent restaurant operations are consistently achieved.
- Nurture a work environment that engages team members in a way that empowers and builds positive relationships.
Sales Building
- Effectively implement local restaurant marketing programs to drive trials and create repeat business.
- Develop positive relationships that will create loyalty among guests. Conceptualize and implement local marketing programs that reward frequent patrons, strengthening their loyalty to the brand and the frequency of their visits.
- Device and implement programs that encourage guests to bring more friends/family members to the restaurant.
People Management
- As part of the Management Team, hold and facilitate regular meetings for the whole store team for review of operations and business results, to lay out action plans, to recognize performers and provide updates on relevant developments and critical matters needing emphasis.
- As the MOD, recognize and reward employees who are performing well.
Key Management System
- To administer the Key Management Systems assigned by the Restaurant Manager to influence Sales, Profit, QSCH and People results.
Qualifications:
- Candidate must possess at least a Bachelor's/College Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/Administration/Management, Marketing or equivalent.
- Preferably with related experience as Shift Manager/Store Supervisor in food and beverage services industry.
- Applicants must be experienced in various restaurant operations facets.
Employer questions
- How many years' experience do you have as a Shift Manager?
- Which of the following types of qualifications do you have?
- What's your expected monthly basic salary?
- How many years' experience do you have as a restaurant manager?
- How many years of people management experience do you have?
- Which of the following Microsoft Office products are you experienced with?
- Do you have customer service experience?
- How much notice are you required to give your current employer?
Company profile
The Shakey’s Pizza brand and concept was brought into the Philippines by San Miguel Corporation via its subsidiary company International Family Foods Services, Inc. (IFFSI). IFFSI, who owned the franchise right for the country, began the task of growing the brand and awarded the first franchise right to a company called Golden Pizza, Inc. (GPI) owned and headed by Mr. Leopoldo L. Prieto, Sr. On March 15,1975, GPI opened the very first Shakey’s store in the Philippines in Makati Avenue; Ayala Center.
This first ever Shakey’s branch with its great tasting & crisp pizzas, unique chicken and mojos tandem, flowing cold draft beer, cheerful service, and fun atmosphere, became an instant hit in Manila. This first store paved the way for many more very successful branches that eventually made Shakey’s to be known as the Home of the Original Thin Crust Pizza and The World’s Greatest Pizza and has become a household name that it is today.
Over the years, Shakey’s was not spared from economic set – backs and societal change but we have proven that we’re a force to be reckoned with since our rise to success in 2003. We’ve continued to be at the forefront of the business by building one store after the other in key cities nationwide, increasing in sales, profit and eventually breaking industry records by being the first food chain to achieve Double-Digit growth in 14 years consecutive years. This victory is a true testament to the strength of the Shakey’s spirit, and to the passion and dedication in keeping our guests continuously WOWed through the years.
In 2016, Century Pacific Group Inc and GIC Private Ltd., the sovereign wealth fund of Singapore has acquired majority of the pizza business under the holding firm Shakey’s Pizza Asia Ventures Inc. (SPAVI) Mr. Christopher T. Po as Chairman.