IT Service Desk Associate | Cebu (Hybrid)

Posted 25d ago

The purpose of this role is to deliver exceptional customer service and technical support to both internal and external users globally through various communication channels. This includes handling IT Service Desk activities such as incident and service request management in accordance with IT policies and procedures.

 

Responsibilities:

  • Perform problem and Level 1 incident management activities, including analysing, documenting, and managing incidents from various customer communication channels.
  • Provide excellent customer service through daily interactions.
  • Take ownership and responsibility for resolving issues.
  • Troubleshoot end-user issues on software applications, hardware, network, telecommunication systems, and remote desktop support.
  • Assist in developing and maintaining problem and incident management processes and procedures.
  • Manage Incidents or Requests following IT processes and procedures.
  • Willing to work on shifting schedules, including holidays and weekends, to meet operational requirements.

 

Work Experience:

Preferred Work Experience includes:

  • Experience in an ITIL based environment is advantageous.
  • Prior IT Help desk/Service Desk experience is required.

 

Qualifications:

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.
     

Preferred Qualifications include:

  • IT or engineering qualification.

Company profile

Company Logo for QBE Insurance
Information & Communication Technology1,001-5,000 employees

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 38 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. The GSSC provides a comprehensive range of Insurance Services to QBE’s customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.

QBE GSSC in the Community

The GSSC Foundation was established in 2014, extending QBE’s long history of corporate social responsibility to the Philippines. It mirrors QBE’s insurance role in the community to assist people in need.

Perks and benefits
Medical
Miscellaneous allowance
Dental

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