Associate Collections Specialist

Posted 25d ago

Job Title: Associate Collections Specialist

Work Setup & Schedule:

  • Hybrid (2PM to 11PM)

What you’ll be doing:

  • Effectively manage an assigned portfolio of accounts, prioritize collection activities, and escalate when required
  • Monitor and recommend solutions related to credit and collection concerns to management
  • Resolve complex issues/projects that require analysis and interpretation of policy, procedures and practices
  • Cross functional interaction requires explanation of complex, technical issues to customers, internal staff such as sales, customer support, and other back-office teams
  • Develop successful working relationships with both internal and external customers
  • Negotiate payment plans that have been approved on an exception basis
  • Assist with special projects as needed
  • Other duties as assigned

What will make you a great fit:

  • Bachelor’s degree in accounting, finance or business preferred.
  • 1-2 years of experience in business-to-business receivables/collections required
  • Previous experience in a SaaS environment strongly preferred
  • Advanced PC skills, particularly MS Outlook, Excel and Word
  • Experience using NetSuite, Salesforce, SAP or other ERP systems
  • Ability to review AR accounting issues and provide recommendation to correct
  • Exceptional verbal and written communication skills
  • Excellent organizational skills
  • Advanced negotiation and conflict resolution skills
  • Strong interpersonal skills with ability to deal professionally and timely with a variety of customer issues
  • Ability to work independently with minimal supervision
  • Ability to maintain composure and professionalism at all times
  • Advanced conflict resolution skills

What D&V Philippines can offer you:
D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You’ll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You’ll also get to enjoy these perks on top of the essential employee benefits:

  • Competitive salary with non-taxable allowances
  • Health and wellness benefits
  • Vacation and sick leave credits
  • Yearly company and employee performance bonuses
  • Free meal during office days
  • Parent-friendly office
  • Training and certifications
  • CPD Training Assistance and PRC license renewal reimbursement
  • Year-round employee engagement activities

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Company profile

Company Logo for D&V Philippines Outsourcing, Inc.
Accounting & Auditing101-1,000 employees

About D&V Philippines

Home to finance and accounting experts, D&V Philippines provides business process outsourcing services specializing in finance and accounting, audit and admin support for CFOs and professional services firms around the globe.

Our people are our partners 🧡

Our people are the reason we thrive. They are our partners in bringing our accounting expertise on a global scale, guided by our ESSAP mantra: Eliminating, Simplifying, Standardizing and Automating Philippines.

From being a humble start-up in 2012, we have been working hand in hand with our people to develop D&V Philippines into what it is today. We are proud of how our team has grown and the strong relationships we’ve nurtured with several clients from Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

Perks and benefits
Medical
Miscellaneous allowance
Education support
Dental
Life and accident insurance, Performance bonuses,

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