Technical Support

Posted 24d ago

Want to travel internationally while building a long-term career with excellent benefits? Look no further—this opportunity is made for you if you have an IT background!
 

We’re on the lookout for a candidate who is ready to start his/her IT career. Ideal for someone passionate about learning, eager to embrace new challenges, and equipped with excellent communication and technical troubleshooting skills.


This role will be based in our office in Cebu Business Park, Cebu City, on a 100% office setup.


 

Your Client:

You’ll join a rapidly expanding integrated VoIP provider serving customers across Australia, the US, and the UK. Become part of a team renowned for its strong culture and impressive staff retention, consistently ranked among New Zealand's top 100 tech companies to work for in 2021, 2022, and 2023. You won’t just find colleagues here; you’ll make lifelong friends!


 

To be successful in this role, you must have the following:

  • No experience is required; extensive technical training will be provided, but prior experience in a technical and application support role will be preferred. 
  • Clear and concise communicator.
  • Excellent in English—speaking and writing 
  • A highly curious individual who enjoys using and understanding software.
  • Looking to stay in a position long-term.
  • Is not afraid to communicate with international customers.
  • Must have a Bachelor's Degree in Information & Technology.


 

Some of the activities you will be involved in will include:

  • Manage customer support inquiries, troubleshooting issues, and escalate when necessary via chat, phone, and video.
  • Create website content (written and video) to guide users.
  • Assist customers in managing regulatory compliance.
  • Collaborate with various teams, including sales, customer, marketing, and engineering to address customer needs effectively.  


 

Benefits of working with us:

From day 1

  • Php 100,000 HMO (Intellicare) plus 1 FREE dependent from day one! 
  • Php 100,000 Pru Life UK Life and Accidental Death Insurance with critical illness 
  • Free psychological, financial, and legal consultations for you and your family (24/7 access) 
  • Dental benefits 
  • Follow Philippine public holidays.
  • Work equipment
  • Competitive pay
  • The office is located in Cebu Business Park.
  • 4 weeks of paid annual leave (accrual)
  • 10 days of sick leave per year (accrual)

After 6 months

  • 6 days of mandatory well-being leave per year
  • 5% automatic raises every 6 months
  • Expenses paid for international travel for a team offsite

 

​​​​​​​If you're aiming to advance your career and enjoy outstanding benefits, this role is perfect for you! Apply now!


 

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as a Technical Support
See more detailed salary information salary teaser link arrow