Mid - Range Collection Officer
Position Title: Mid-Range Collection Officer
Responsible for managing and recovering overdue loans and credit accounts within the mid-range delinquency category.
This role involves proactive communication with customers to secure payments, resolve disputes, and maintain accurate documentation of collection activities, all while ensuring compliance with banking regulations and company policies.
Key Responsibilities:
- Contact customers with overdue accounts in the mid-range delinquency category to collect payments or set up payment arrangements.
- Evaluate and analyze customer financial situations to negotiate feasible repayment terms or settlement agreements.
- Monitor and track overdue accounts, ensuring accurate records are maintained in the bank’s collection system.
- Coordinate with internal departments, such as credit risk, customer service, and legal teams, to address customer concerns, resolve disputes, and facilitate payment collection.
- Identify and assess risk factors related to customer repayment capabilities.
- Maintain strong relationships with customers while upholding the bank’s policies, maintaining professionalism and empathy in all interactions.
- Conduct thorough account reviews to ensure compliance with payment agreements and escalate unresolved accounts for further action as needed.
- Report on collection activities, progress toward targets, and account status to management and relevant teams.
- Stay updated on industry trends, banking regulations, and debt recovery best practices to ensure adherence to compliance standards.
- Assist in training and mentoring junior collection staff when required.
Qualifications:
- Bachelor's Degree
- Previous experience in collections or debt recovery, preferably within a banking or financial services environment.
- Strong knowledge of banking products, policies, and debt recovery processes.
- Excellent communication, negotiation, and customer service skills.
- Detail-oriented with strong organizational and documentation skills.
- Proficiency in collection management systems, banking software, and Microsoft Office.
- Knowledge of relevant banking regulations and legal requirements, including consumer protection laws related to debt collection.
Employment type: Full-time
Work Arrangement: On-Site
Why choose us?
- Competitive Salary and Benefits package
- Guaranteed Bonus
- Opportunities for enhanced learning
- Personal mentoring from the top management
- Fast-paced highly dynamic work environment
- Make a positive Impact in a culture that supports success
- Training and Career Development
- Great Place to Work!
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Collections Officer?
- Do you have credit collections experience?
Company profile
Equicom Savings Bank (EqB) is a medium-sized savings bank that was established on September 29, 2008. It is a member of the Equicom Group and is majority owned by Antonio L. Go.
As of end-December 2018, the Bank was among the country's top 20 thrift banks (in a group of 51 small, medium, and large thrift banks) in terms of total assets, total deposits, total loan portfolio volume, and return on equity. At present, EqB has a total of 9 branches strategically located in the National Capital Region (NCR), Southern Luzon, and Visayas. It has Automated Teller Machines (ATMs) in all its branches and in select off-site locations. Moreover, its cardholders can access over 20,000 BancNet ATMs nationwide and over one (1) million VISA Plus ATMs worldwide.
The Bank's corporate vision is to be the preferred savings bank of small- and medium-sized enterprises (SMEs) and consumers. On the other hand, its corporate mission aims to provide stakeholders - the banking public, shareholders, and employees alike - with responsive and innovative solutions and excellent service. EqB is the first bank to receive the Pagtugon Award bestowed by the Bangko Sentral ng Pilipinas (BSP) in 2012. This award recognizes EqB’s excellence in responding to issues or concerns of clients referred to the Bank by the BSP.
To achieve this, EqB assures delivery of efficient and personalized service to its customers, pursues optimized return on shareholder investment, and ensures the continuous professional growth and personal well-being of its employees. It also seeks avenues to maximize synergy with business partners as well as promote corporate social responsibility.
EqB’s strong presence in its niche market not only rests on its solid banking relationship with its clients and its synergistic connection with other companies in the Equicom Group but also draws momentum from the dedicated efforts of its highly-competent professional teams steeped in sound banking practices and operations.
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