Continuous Improvement Manager w/ BPO Exp (Six Sigma Greenbelt Certified)
Summary of Primary Job Responsibilities:
Represents and encourages a continuous improvement culture across the accounts. Responsible for Lean/Six Sigma projects that eliminate re-work, provide cost savings, increase revenues and increase client/customer satisfaction within the site. Identifies opportunities/issues, defines and manages continuous improvement projects using the Lean Sigma/DMAIC framework. Defines the organizational structure of the project and the interfacing with the functional work streams associated with project tasks. Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s). Responsible for daily communications and formal project reviews with both the project sponsor and project tollgate review team. Recommends solutions and controls, and implementing approved recommendations. Ensures accurate quality measurements and tools are implemented within campaigns.
Principle duties include:
- Meets all project goals (Quality, Delivery and Cost) Identifies, tracks, and manages project tasks, and resolves project issues.
- Proactively disseminates project information/reporting to all stakeholders.
- Identifies, manages, and mitigates project risk.
- Ensures that the overall project solution is of acceptable quality.
- Proactively manages scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.
- Defines and collects metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable.
- Manages the overall work plan to ensure work is assigned and completed on time and within budget.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Continuous Improvement Manager?
- What's the highest level of Lean Six Sigma certification that you have completed?
- How many years' experience do you have in the BPO industry?
Company profile
Sitel Group® and SYKES are now Foundever®.
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Mission: At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Report this job advert
- Role descriptions
- Salary insights
- Tools to help you prepare for jobs