Customer Service Associates
We are hiring Customer Support Associates to join a growing start-up BPO Shared Services company in Alabang. We are looking for a dynamic and driven individuals with strong communication skills, a neutral to American accent, and a passion for delivering excellent customer service. The role will involve both inbound support and back-office tasks for a US-based account in the automotive industry.
Key Responsibilities:
Handle inbound calls and provide back-office support to clients
Deliver exceptional customer service by addressing customer inquiries, complaints, and requests
Assist customers with automotive-related concerns, including product inquiries and troubleshooting
Manage sales-related inquiries and upselling opportunities when applicable
Perform data entry and documentation to ensure accurate record-keeping
Collaborate with team members to ensure seamless service delivery
Qualifications:
✅ Must have at least 1 year of inbound call center experience (Open to Fresh graduates)
✅ Strong English communication skills with a neutral to American accent
✅ Sales experience is preferred but not required
✅ Inbound support and back-office experience is a plus
✅ Automotive industry experience is an advantage
✅ Must be willing to work onsite in Alabang
✅ Comfortable with night shift, graveyard, and shifting schedules
✅ Ability to multitask and work in a fast-paced environment
✅ Strong problem-solving and critical thinking skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth in a start-up BPO environment
- Comprehensive training and support
- A dynamic and supportive work culture
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Service Associate?
- Do you have customer service experience?
- How would you rate your English language skills?
- Have you worked in a call centre before?
- Which of the following languages are you fluent in?
Company profile
Viventis Search Asia focuses intensely on the heart of each search. Through understanding both client and candidate needs, we tailor-fit our efforts and add value to bridge the gap between both parties. With industry knowledge and experience under our belt, Viventis Search has placed some of the top leaders in some of the most successful companies in their respective industries. At the end of each search, we guarantee successful hiring of candidates and their transition to their new employment.
Intensity, Quality, Velocity
Our clients will testify that Viventis Search Asia has lived up to its reputation of being an aggressive and hardworking Executive Search outfit that gets the job done properly and rapidly without sacrificing quality.
Services
End-to-End Executive Search Solution
Mid-management Fulfilment
Recruitment Process Outsourcing
Interim Management and Advisory