Process Transformation Manager
Job description
- The primary responsibility of the Process Transformation Manager is to lead and oversee the transformation of the processes within the organization and/or supported partners/ clients. He/she will collaborate with various stakeholders, including senior management, department heads and cross-functional teams, to identify process improvement opportunities and implement effective solutions to enhance operational efficiency and effectiveness.
Preferred skills
Its a combination of interpersonal, technical, and strategic abilities to effectively lead and execute initiatives.
Below are some key skillset of a Process Transformation Manager:
- Process Improvement Methodologies: Strong knowledge and experience in process improvement methodologies: Six Sigma, Agile, Business Process Management
- Leadership: Leads by example and has the skill to inspire and guide cross functional teams, driving a continuous improvement culture.
- Strategic Thinking: Ability to think tactically and align process transformation efforts with the overall organizational strategy and objectives
- Analytical Skills: Ability to analyze data, performance metrics and process workflows to identify bottlenecks, root cause of issues and improvement opportunities. Decisions are based on data.
- Project Management: Ability to set clear objectives, timelines and manage resources to effectively achieve project goals. Ability to create a plan to execute and monitor process improvement initiatives. Experience in implementing projects using LSS and Agile.
- Change Management: Strong knowledge in change management principles and practices to navigate organizational dynamics, manage resistance to change and facilitate smoot transitions during process transformations.
- Innovation: Creative mindset to think outside of the box and explore innovative solutions that can lead to significant process improvements.
- Business Acumen: Understands the organization's industry, market and competitive landscape to identify relevant process improvement initiatives that align with the organization or partner's goals.
Qualifications
Bachelor's Degree in Business Administration, Engineering or related field
LSS Certified: Green (required) or Black (preferred)
At least 5-years’ experience in leading LSS projects or process transformation initiatives related to: Human Resource, Procurement, Legal, Operations, IT.
At least 5-years’ experience in process improvement, quality management system, project management, change management, transformation and automation initiatives
Effectively demonstrate capability to use and train others on various continuous improvement methodologies such as but not limited to Quality Management System, Lean Six Sigma, Work Measurements and Business Re-engineering.
BS Industrial Engineer, Statistics or Management
- Preferred: Led projects in Insurance Industry
- Strong communication and interpersonal skills to collaborate effectively with teams and stakeholders
Responsibilities
- Responsible in leading Continuous Improvement Programs across business functions (e.g. Enabling, AS and EI) and/or supported markets.
- The candidate is responsible for the design and creation of data collection plan across business functions.
- The candidate will serve as the Business Partner by championing and identification of process bottlenecks and variations through Lean Six Sigma methodology and tools. He/she will lead process improvement projects and manage a team of Process Improvement Analysts.
- Identify metrics of success to support decision making and report progressive results
Employer questions
- How many years of project management experience do you have?
- What's your expected monthly basic salary?
- How many years' experience do you have with change management?
- Which of the following types of qualifications do you have?
- How many years of people management experience do you have?
- How many years' experience do you have as a Transformation Manager?
- How many years' experience do you have in Human Resources (HR)?
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