Customer Support Representative (with CRM experience)
Job Purpose:
We are looking for an energetic, tech obsessed team member to join our Demand Generation Team as a Customer Support Representative (Lead Generation Specialist). In this role you’ll be an important contact for many of our customers and prospective customers. You’ll be able to quickly establish rapport and use your information gathering and problem-solving skills to connect Australian IT decision makers to our team of cloud and security experts. In this role you will:
Minimum Requirements:
· Tertiary Qualification – ideally Information & Communications Technology (ICT) or Business related
· Minimum of 2 years B2B Tele sales experience
· Intermediate Excel experience is essential.
· Basic knowledge and exposure to any CRM tool (experience in Salesforce is an advantage).
· Proven track record in sales appointment setting
· Experience working directly with a marketing team
· Excellent verbal & written communication skills
· Ability to speak to senior IT decision makers (ie CIOs, CFOs, IT Directors)
· ‘Can do’ attitude with an ability to provide ongoing interaction feedback (internally)
· Accurate and timely in data management and CRM data hygiene
· Demonstrated experience going above and beyond for a customer
· Able to articulate basic technical attributes of Macquarie’s offerings
· Effective at conducting technology, market or prospect research
Desired skills:
· Salesforce Experience – proficient in prospect management and reporting in Salesforce.
· Experience in LinkedIn Sales Navigator is a plus.
Employer questions
- Which of the following types of qualifications do you have?
- What's your expected monthly basic salary?
- Do you have customer service experience?
- How many years' experience do you have as a Customer Support Officer?
- How would you rate your English language skills?
- Which of the following languages are you fluent in?
- Have you worked in a call centre before?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
Company profile
Loanworks is an Australian company with a 20+ year track record in the Australian lending industry. We’re a specialist outsource provider with 350+ staff in Manila, and we’ve been operating since 2010.
Our outsourcing operations are compliant with the regulatory requirements set out by the Australian Prudential Regulation Authority (APRA), Australian Securities & Investments Commission (ASIC) and the Australian Modern Slavery Act (2018).
We have achieved ISO27001:2013 and SOC2 Type 2 accreditations, which encompass information security, cybersecurity, data privacy, business continuity and risk management practices.