Customer Service Representative

The Offer

• Fantastic work culture
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

The Profile

• You have at least 6 months of work experience within a Customer Service role in a BPO Setting.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

The Employer

Established with the mission to provide clients with solutions for their Human Resource requirements: Temporary Staffing, Project Management Staffing, and Outsourcing Services (Payroll). Guided by the vision to serve the needs of thriving industries, as well as to provide an avenue for the workforce to be connected to the best employers, the inception of Quantum Group became imminent as the demand for outsourced labor-placement services grew exponentially. Behind this initiative is a team of seasoned individuals with years of expertise in the recruitment industry, with the proficiency to partner with, and ably serve, multinational clients as well as local and offshore Companies for their total Human Resource needs.