Customer Technical Support Engineer

NET VISION SEA PTE. LTD

OTG is on the lookout for Customer Technical Support Engineers who are ready to anchor their technical prowess within a stable, shore-based position. This pivotal role is perfect for tech-savvy professionals eager to apply their technical knowledge and customer service skills in supporting our global clientele. As an integral part of our technical support team, you’ll play a key role in client retention and market expansion, ensuring our maritime software solutions are fully leveraged by our customers. Your tasks will range from providing in-depth support and training on OTG software to troubleshooting complex issues, all while ensuring customer satisfaction and supporting product adoption.

🚢 Your Voyage Ahead:  

  • Customer Support Excellence: Provide exceptional support and training for OTG software and services, quickly resolving critical issues to boost customer satisfaction. 
  • Technical Expertise: Maintain up-to-date knowledge on all OTG products, document bugs, and suggest improvements to enhance user experience and functionality. 
  • Sales Support: Enhance sales initiatives with your technical insights, helping to identify opportunities and mitigate risks for business growth. 
  • In-depth Product Knowledge: Master the OTG Crew portfolio, delivering expert customer service through your comprehensive product understanding. 
  • Documentation and Reporting: Gather customer feedback, relay crucial information to product teams, and ensure accurate tracking of all support activities. 
  • Operational Management: Oversee vital system services, address discrepancies promptly, and keep customer databases up to date for optimal service delivery. 

Skills, Knowledge & Expertise

Professional Experience: 3-5 years in B2B customer success or technical support. Expertise in troubleshooting and resolving both simple as well as complex technical support issues. 

  • Technical Skills: Proficiency in MS Office, ERP, CRM systems, and basic SQL knowledge. 
  • Customer Service Excellence: Adept at engaging with customers, providing effective problem-solving and training, and managing critical issues to enhance the customer experience. 
  • Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical details in multiple languages. 

Benefits

Safeguard your tomorrow:  

  • Future Security with SSS & HDMF: Secure your financial future and home ownership dreams with contributions to Social Security and Home Development Mutual Fund. 
  • Healthcare Assurance with Philhealth: Rest easy knowing your health is safeguarded by the Philippine Health Insurance Corporation. 

 Extra Allowances for Daily Comfort: 

  • Boost Your Budget: Receive a monthly allowance of 2,500 PHP for your everyday expenses. 

 Top-Tier Health and Wellness Coverage: 

  • Comprehensive Medical Insurance: After your initial 3 months, enjoy Maxicare's extensive medical insurance for you and one dependent, including up to 200,000 PHP per illness annually. 
  • Around-the-Clock Teleconsult: Have 24/7 access to medical consultations, ensuring you and your family's health concerns are promptly addressed. 
  • Annual Health Maintenance: Benefit from regular check-ups and dental care to maintain your health year-round. 
  • Life Insurance Peace of Mind: Gain additional security with a life insurance policy valued at 250,000 PHP, protecting what's most important to you. 

Employee Support and Wellbeing: 

  • Employee Assistance Programme (EAP): Our EAP, provided by Health Assured and Comp Psych, offers confidential counseling, financial, and legal support via phone, ensuring your well-being is always a priority. 

OTG’s Guiding Stars: 

  • Pioneering: Constantly charting new courses in innovation. 
  • Caring: Keeping the maritime community's safety and sustainability at the helm. 
  • Collaborating: Navigating together with clear communication and shared goals. 
  • Optimizing: Always in pursuit of excellence and constructive evolution. 

🚢 Will You Navigate the Next Chapter with Us
Join us on a journey that transcends a traditional job—it’s a mission to innovate at the intersection of technology and education. Discover more about our vision at Ocean Technologies Group and see if your path aligns with our pioneering direction. We’re eager to welcome aboard our next visionary Junior Application Consultant, ready to make a significant impact on both tech and educational fronts.

Cast your resume into our waters and embark on a journey that transcends a mere job - it’s an adventure in innovation and support. Visit us at Ocean Technologies Group and see if your compass aligns with ours. We’re excited to welcome our next Oceaneer onboard. 

✊🏼 All Hands on Deck: We steer with equality and celebrate the diversity of our Oceaneer’s. OTG is a proud equal opportunity employer, where passion unites and differences are celebrated. 

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Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a Technical Support Engineer?
  • Which of the following Microsoft Office products are you experienced with?
  • Which of the following Customer Relationship Management (CRM) systems do you have experience using?
  • Which of the following statements best describes your right to work in the Philippines?
  • How would you rate your English language skills?

Company profile

Net Vision SEA Pte. Ltd

Computer Software & Networking11-50 employees

Netvision specializes in delivering exceptional crewing and resource management solutions, empowering clients worldwide to achieve measurable business productivity and improve efficiency.

Our products and services offer a compelling advantage for companies looking for a more flexible and innovative way of managing their crew.

Our solutions are multi-platform and provide real time access to crewing data across geographies. They support an unlimited number of vessels and personnel, and are easily customizable according to the ever changing needs of a shipping operation. Besides offering crewing efficiency, our solutions are user-friendly and offer flexibility, availability and security which are turly unmatched anywhere in the industry.

We provide an economical service delivery model, which is integrated with crewing methodology processes designed to rapidly adapt to the requirements of today’s ship managers and built for better real-time integration with newer applications.

As the market leader in innovative and customized solutions, tailored to client-specific objectives, we help you to make all the necessary changes to reach your business goals in the shortest possible time, and all well within your budget considerations.

Because our solutions are tailored to your exact requirements, the results are almost immediately visible in the form of tangible differences to the bottom line.

We offer a wide range of applications and solutions which address the manpower requirements of small to large fleets, providing an efficient way of storing, retrieving and making available vast amounts of information to and from different locations.

Perks and benefits
Government Benefits

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