Customer Support Representative (NON-VOICE Account Offer)

Talent Outsourcing Channel Solutions

About the role

Talent Outsourcing Channel Solutions' is seeking a talented Customer Service Representative to join our dynamic team in Iloilo Western Visayas. As a Customer Service Representative, you will play a vital role in delivering exceptional customer service through non-voice channels such as email, chat, and social media. This full-time position offers the opportunity to be part of a growing organisation committed to exceeding customer expectations.

What you'll be doing

  • Respond to customer inquiries and concerns through non-voice communication channels, ensuring a prompt, professional, and empathetic approach
  • Resolve customer issues efficiently and effectively, adhering to company policies and procedures
  • Provide accurate information and advice to customers, demonstrating a deep understanding of products and services
  • Maintain detailed records of customer interactions and follow-up activities
  • Contribute to the continuous improvement of customer service processes and procedures
  • Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

  • Excellent written communication skills, with the ability to convey information clearly and concisely
  • Strong problem-solving and critical thinking skills to efficiently handle customer inquiries and concerns
  • Proficient in using various customer service tools and software, including CRM systems
  • A genuine passion for delivering exceptional customer service and a commitment to exceeding customer expectations
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Knowledge of customer service best practices and industry standards

What we offer

  • Competitive salary and bonus opportunities
  • Comprehensive health and wellness benefits
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Recognition and rewards for outstanding performance

Apply now to take the first step towards an exciting and rewarding career with Talent Outsourcing Channel Solutions'.

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a customer services representative?
  • Do you have customer service experience?

Company profile

Talent Outsourcing Channel Solutions

Human Resources & RecruitmentNot specified

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