Global Client Account Manager

Primary Workflow:

  • Maintain constant communication with client focal points and TRT executives
  • Propose solutions to recurring issues to TRT executives and clients
  • Conduct regular presentations to clients on TRT service delivery
  • Manage opportunities for upselling and cross-selling
  • Serve as the primary contact for clients in the "Order to Cash" process
  • Act as the focal point of knowledge base for each client engagement.

Key Deliverables:

  • Maintain constant communication with client focal points and TRT executives regarding priority 1 (P1) cases and missed SLA instances, being available 24/7 as needed.
  • Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies.
  • Conduct regular presentations to clients on TRT service delivery to gauge client confidence.
  • Manage opportunities for upselling and cross-selling TRT services to clients.
  • Serve as the primary contact for clients in the "Order to Cash process," ensuring timely billing and collections, with availability around the clock.
  • Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transition periods.
  • Act as the focal point of knowledge base for each client engagement.
  • Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements.
  • Provide performance reports and statistics to TRT's management and Executive Board.
  • Update CMDB, BOSS, and Wiki documentation as needed.
  • Develop policies and procedures to control and measure TRT's customer service delivery.

Professional Requirement:

  • Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful.
  • Proven Track record of no less than 3 years in B2B Information Technology Client Account Management is mandatory, Preferably with Global Corporate Accounts.
  • Understanding of account management principles and industry knowledge is important.
  • Excellent communication and relationship-building skills for working with global clients.
  • Ability to assess client needs, create plans, and find growth opportunities.
  • Experience in presentations, negotiations, and contract renewals is beneficial.
  • Strong problem-solving skills and ability to work well with internal teams.
  • Proficiency in CRM software and financial concepts like budgeting.
  • Willingness to travel for client meetings and good organizational skills are required.
  • Proficiency in Microsoft Office, especially Excel, is necessary.

**THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES**

Company profile

Company Logo for TRT Shared Services, OPC
Computer Software & Networking51-100 employees

TRT Global is a global IT Services company with revenue of $30M PA focus on delivering services globally across a wide range of IT Server storage and networking technologies such as IBM, Dell, HP, EMC, Oracle and Cisco.

The company delivers services for critical systems of global organizations as DHL, Alcatel Lucent UBS and BP while working with a range of local companies in from Australia Singapore, Malaysia, Philippines, Thailand, Taiwan, Hong Kong, the Netherlands and the USA.

TRT has a corporate HR Policy offer only the minimum leave allowance as mandated by the government which the employment contract is execute in. This is irrespective of location or position at TRT.

The reason for this that we are recruiting personnel that are focused on the development of their careers by supporting our clients constantly changing requirements. We recruit for employees that view their career as the vehicle that:

Builds certainty for the individual in a world of constant uncertainty.

Gives them variety of experience in their lives.

Create deep professional relationships with clients and other employees.

Develops them as individuals that they wish to become.

Gives them the strongest sense of contribution to something greater than themselves.

TRT values these people to such an extent that we are willing to pay above market salaries to reward such an alignment between corporate culture and our employees.

If your leave allowance is important then it is natural that you would have a different alignment to those points listed above.

In conclusion if you currently have job conditions which offer above the statutory minimum in vacation leave and this is of value to you, then it is best to apply for companies other than TRT or stay in your current role.

Perks and benefits
Miscellaneous allowance
Dental

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