Quality Assurance Expert
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description
The Quality Expert plays a crucial role in supporting the Quality Lead by executing daily quality assurance checks, monitoring vendor performance, and ensuring adherence to established quality standards in the L2A process. He/she actively identify areas for improvement, escalate issues, and collaborate with vendor(s) to implement corrective and preventive actions. The Quality Expert also contributes to continuous improvement initiatives by analyzing data, providing insights, and facilitating communication between the Quality Lead and the vendor to enhance overall service quality.
DUTIES AND RESPONSIBILITIES: Vendor Management: Assist in maintaining a strong working relationship with the third-party vendor by supporting the implementation of Globe’s quality standards and expectations. Ensure that vendor activities align with the established quality guidelines through regular communication and feedback. Quality Monitoring and Evaluation: Execute daily quality assurance checks and audits on the L2A process to ensure compliance with Globe’s quality standards.
Identify deviations and potential issues, providing detailed feedback to the vendor and QM Lead for continuous quality improvement. Process Adherence: Ensure adherence to established quality procedures by guiding the vendor in implementing best practices in the L2A process. Provide on-the-ground support in monitoring quality activities and escalating issues to the QM Lead when necessary.
Data Analysis and Reporting: Collect and analyze data on the vendor’s performance to identify trends and areas for improvement. Prepare and submit detailed quality performance reports to the QM Manager, highlighting key findings, discrepancies, and opportunities for enhancement Root Cause Analysis: Promptly identify and escalate quality-related issues to the QM Lead and collaborate with the vendor to develop corrective and preventive action plans. Continuous Improvement Contribution: Actively participate in initiatives to improve the L2A process by suggesting ideas for streamlining procedures and enhancing service quality.
Support the Lead in driving continuous improvement efforts by providing feedback and sharing best practices with the vendor. Training and Knowledge Sharing: Assist in training the vendor’s quality team on Globe’s quality standards, procedures, and expectations. Facilitate knowledge sharing by organizing sessions to update the team on quality practices and process changes.
Communication and Feedback Loop: Act as a liaison between the QM Lead and the vendor, ensuring a smooth flow of communication regarding quality-related issues and updates. Provide regular feedback to the QM Lead on the vendor’s adherence REQUIREMENTS: Experience: Minimum of 1-2 years in a quality assurance or related role, with familiarity in Order-to-Activate processes and basic vendor interactions Analytical Skills: Competent in data analysis, with the ability to interpret and evaluate quality metrics and make recommendations for process enhancements.
Communication: Strong verbal and written communication skills, capable of providing clear feedback and engaging with team members to address quality concerns. Attention to Detail: Excellent attention to detail, ensuring thoroughness and accuracy in daily quality checks and reporting. Team Player: Collaborative mindset, able to work effectively with team members and follow guidance from the Quality Manager and Lead to achieve quality goals.
Problem-Solving: Proactive problem-solving abilities to identify quality-related issues, escalate concerns, and suggest corrective actions as needed. Bachelor's Degree in any related field Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of
Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of
Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.
We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s
New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.
Purpose In everything we do, we treat people right to create a Globe of Good.
Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission
We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
Company profile
Globe Telecom
Globe Telecom is a telecommunications company and a dynamic organization that continues to work on delivering the best and personalized products and services to customers and at the same time, bringing happiness to its employees and shareholders. The Company’s products and services endlessly thrive and remain to enrich the lives of its millions of subscribers.
Creating a wonderful world is what the company pursues to achieve. A wonderful world brings about enhancement of what Globe has to offer its subscribers. The employees make this possible by providing excellent services, allowing them to receive wonderful employee benefits in return. This builds a service culture that will differentiate us in the market and enable us to become a more trusted brand, ensuring our customers will keep coming back. In the end, shareholders feel wonderful about the organizational performance as our new mission, vision and values are greatly fulfilled.