Customer Service & Sales Specialist (non voice)
Customer Service and Sales Specialist
Are you a motivated and enthusiastic professional with a strong sales mindset?
If you’re passionate about delivering great customer experiences and have a knack for sales, we want you on our team!
We’re looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with clients across various communication channels!
As a Customer Service and Sales Specialist, you will not only provide top-quality support to our clients but also play a crucial role in driving sales through proactive engagement. Your ability to connect with clients, both through voice and non-voice mediums, and effectively upsell our services will be key to your success in this role.
Job Description:
- Confidently interact with clients across all social media platforms, answering inquiries and booking appointments to come to our centers.
- Provide exceptional client support and ensure a positive overall customer experience using various social media platforms.
- Act as the first point of contact, creating a welcoming and positive impression for potential clients.
- Proactively manage and nurture potential clients, with a strong focus on upselling and driving additional sales.
Qualifications:
- Candidate must possess strong proven experience in inbound/outbound sales calls or the like.
- Possess clarity in communicating, superb verbal and written communication skills.
- Must be quick in understanding direction and empathetic in responding to clients’ inquiries.
- Previous experience in a customer service role is preferred
- Sound judgment and excellent problem-solving skills
- Ability to respond appropriately under pressure
- Adept in providing a positive customer experience
- Can handle customer service and social media at the same time.
- Required skill(s): Customer account management, Customer Care, Communication skill, and Social Media.
- Ability to multi-task and cater to a number of clients at the same time.
- At least 2 years (s) of working experience in the related field is required for this position.
- Applicants must be willing to work on-site in Makati City.
Employer questions
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Service Sales Specialist?
- How many years' experience do you have as a customer services representative?
- What's your expected monthly basic salary?
- How many years' experience do you have in the BPO industry?
- Do you have customer service experience?
Company profile
Trailblazer. Leader. Game-changer. Now clocking four decades of proven expertise, the Marie France Group of Companies remains the leading provider of innovative slimming, skin care, and hair & scalp care solutions in the Philippines. Under the group’s umbrella are three of the most trusted names in the country: Marie France, Facial Care Centre, and Svenson.
Svenson started its operations in 1981 and was the first to offer technologically advanced non-invasive hair loss treatments. It has a complete range of solutions to cover all stages of hair loss. Whether a client needs scalp corrective therapies, or anti-hair loss treatments, or a hair transplant, or the most advanced hair replacement systems, Svenson has tried-and-tested solutions for all.
Facial Care Centre followed in 1983, quickly setting itself apart from other skin care centers by exclusively offering premium non-invasive anti-aging and skin rejuvenating treatments. Using only the best practices and techniques, Facial Care is dedicated to giving clients visible, transformative results – naturally and beautifully.
And finally in 1985, Marie France was established, completely revolutionizing the Filipinos’ perspective on slimming, health and wellness. It trailblazed a scientific approach to weight loss with a focus on nutrition and overall health, introducing many non-surgical slimming breakthroughs, including the cold wrap Fat Mobilization System (FMS), cryolipolysis, laser lipo, and functional magnetic stimulation.
Currently with 28 branches in 12 locations all over Metro Manila, Pampanga and Cebu, more branch expansions nationwide are on the horizon. With our clients at the heart of everything we do, the Marie France group is all about beauty solutions that rebuild, restore and transform.
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