HCM Software Administrator
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Responsibilities:
- Perform hands-on configuration and testing to successfully deploy updates to the SaaS application
- Work closely with Business Analysts and internal customers to understand their processes, priorities, and future road map initiatives; provide recommendations to support those initiatives.
- Provide innovative and beneficial suggestions for improvements to current processes within the SaaS platform to drive continuous enhancements.
- Provide recommendations and analysis for feature releases
- Conducts in depth analysis on new system configuration requirements, that is best suited for the business
- Writes, performs, and provides support on testing configuration changes for the SaaS Application they support.
- Takes ownership of unit testing to ensure that the basic configurations are working as expected.
- Supports the stakeholders and the quality team during the end user testing to fix and/or recommend a work around for any failed test results.
- Performs data validation and data load as needed on projects.
- Provide support on, researching and resolving their supported SaaS application’s issues, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet the requirements of the business.
- Assist in the review, testing and implementation of enterprise-level software / system upgrades or patches.
- Collaborate with functional and technical staff to coordinate application of upgrade or fix.
- Document process and results.
- Serve as a liaison between the HR and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology solutions to meet the needs of the department and users of HR/Finance information systems.
- Provides project oversight from design through implementation.
Identifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that occur during the course of projects. Monitors project work to ensure that progress is maintained within expected guidelines and is completed on a timely basis. - Develop user procedures, guidelines and documentation.
- Train clients on new processes/functionality. Train new system users.
- Write, maintain and support a variety of reports or queries utilizing appropriate reporting tools.
- Assist in the development of standard reports for ongoing customer needs.
- Ensure data integrity in systems by running queries and analyzing data.
- Provide support for all HR related technical systems and integrations.
- Assists in identifying new HR needs and the software products to fulfill these needs.
Functional competencies: - Strong analytical and problem solving skills, with the ability to translate needs to and from stakeholders
- Ability to oversee and deliver across multiple tasks and deadlines
- Design thinking, oriented to the SaaS platform and downstream impacts
- Continuous learning to stay current with industry trends and technologies.
- Strong teamwork skills to work effectively with cross-functional teams
- Ability to solve complex problems; take a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Must be detail oriented and have strong organizational skills with the ability to prioritize and follow-up on multiple concurrent tasks.
- Excellent oral, written and listening skills.
- Must work well with others and Self-managed
Qualifications: - 3-5 years of experience building configurations for any SaaS TIMEKEEPING applications
- Bachelor’s degree in Computer Science, Information Science or related field
- Certification according to SaaS Platform - desirable
- Proficient in English (Verbal and Written)
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