Customer Service

KoinWorks is hiring Customer Service for connecting relationship between customer and the company through excellent services.

 

Responsibilities:

  • Managing day-to-day communication for both inquiries and complaints from customers and potential customers, both offline and online
  • Maintaining a positive, empathetic and professional attitude towards customers and potential customers at all times
  • Handle administrative duties related with customers
  • Involve in every Operations activities and ensure the Operations work properly
  • Taking care of incoming / outgoing letters, vendors and partners management and general affairs
  • Ad-hoc duties assigned by Head of Operations and Co-Founders

 

Requirements:

  • Have a banking or financial background would be a plus
  • Analytical Thinking
  • Creative (Out of the Box Ideas)
  • Have a great initiative and observation skill
  • Effective Communication Skill in Bahasa and English
  • Able to work well independently and within a team

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Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?
  • Which of the following languages are you fluent in?

Company profile

Company Logo for Lunaria Annua Technology
Banking & Financial Services101-1,000 employees

KoinWorks started its operation in Indonesia as a peer-to-peer lending platform to provide affordable financial services by providing small and medium-sized enterprises (SMEs) with an alternative to traditional financial institutions. Along the way, KoinWorks grows to a financial superapp to better implement its mission to help people realize their dream especially in finance by enabling them to invest or expand. Now, we are on our way to launch Indonesia’s first SME Neobank.

Like a puzzle, the entirety of KoinWorks' team can be described as several pieces with a different shape that fits perfectly together. We believe that everyone has their own flavour and that uniqueness combined would make the dream work. Therefore, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, color, religion, sex, marital status and preferences.

Perks and benefits
Medical
Loans
Dental
Sports (e.g. Gym)

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