Assistant Manager for Operations (BPO Healthcare)
Job Description:
- Responsible for implementing workflow procedures based on direction from the company's Operations Manager
- Supervising employees during day-to-day tasks (supervisors and agents)
- Providing customer support in escalated situations
- Managing the overall workflow of a workplace.
Responsibilities:
- Schedule and coordinate meetings.
- Conduct employee performance reviews.
- Develop good customer relationships.
- Participate in recruitment and dismissal processes.
- Smooth out problems within the workplace.
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for Operations Manager (OM) in times of absence. Make executive decisions, hold meetings and provide accountability.
Requirements:
- Bachelor’s Degree preferred
- Supervisory experience in a BPO company is required
- Healthcare account experience is required.
- Nursing graduate is a plus
- Exceptional customer service orientation
- Strong leadership skills with the ability to counsel and motivate individuals
- Excellent communication and interpersonal skills
- Strong computer and knowledge of Microsoft office
- Willing to work in Ortigas, Pasig
- willing to work at NIGHT and ONSITE
- Full Time Position(s) available
Employer questions
- How many years' experience do you have as an Assistant Operations Manager?
- What's your expected monthly basic salary?
- How many years of recruitment experience do you have?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Assistant Manager?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience in a role which requires relationship management experience?
Company profile
GeBBS Healthcare Solutions is a leading national provider of revenue cycle management (RCM) and health information management (HIM) solutions. Our in-depth healthcare industry expertise enables us to provide end-to-end solutions to successfully resolve our clients’ billing challenges, while embracing their overall business operations. GeBBS delivers a world-class infrastructure of highly skilled professionals, robust processes, and proprietary workflow engines. This makes us an ideal partner for our clients. When you need a medical coding company, we are the best choice. We provide strategic outsourcing solutions to medical billing companies and healthcare providers. By leveraging our people, processes and technology, we enable clients to reduce operating and capital costs, recover revenue, improve patient satisfaction, and increase productivity. With a current staff of over 6,000+ professionals, GeBBS is a ten-time Inc. 5000 honoree as one of the nation’s fastest growing companies.