Team Lead Operatios – BPO Financial Account

Onsite Cebu City

Qualifications:

  • Education: High school graduates or undergraduate or bachelor's degree preferred.
  • Experience: 2-4 years of customer service experience, preferably in banking operations or financial services.
  • Minimum of 2-3 years in contact center operations with financial or banking-related accounts.
  • Proven experience managing a team of 20 members.
  • Skills: Strong leadership, communication, and problem-solving skills.

Key Responsibilities:

  • Lead and manage a team of up to 20 members to ensure operational excellence.
  • Oversee financial support operations, ensuring adherence to performance metrics and quality standards.
  • Coach and develop team members to achieve individual and team goals.
  • Drive customer satisfaction and resolve escalations promptly.
  • Collaborate with cross-functional teams to optimize processes and improve service delivery.

We are seeking dynamic and experienced Team Leads to join our program handling financial support. Candidates with a strong customer service background in call centers and the banking industry are highly preferred.

Employer questions

Your application will include the following questions:
  • How many years of people management experience do you have?
  • Do you have customer service experience?

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