Team Lead Operatios – BPO Financial Account
₱34,000 – ₱44,000 per month
Onsite Cebu City
Qualifications:
- Education: High school graduates or undergraduate or bachelor's degree preferred.
- Experience: 2-4 years of customer service experience, preferably in banking operations or financial services.
- Minimum of 2-3 years in contact center operations with financial or banking-related accounts.
- Proven experience managing a team of 20 members.
- Skills: Strong leadership, communication, and problem-solving skills.
Key Responsibilities:
- Lead and manage a team of up to 20 members to ensure operational excellence.
- Oversee financial support operations, ensuring adherence to performance metrics and quality standards.
- Coach and develop team members to achieve individual and team goals.
- Drive customer satisfaction and resolve escalations promptly.
- Collaborate with cross-functional teams to optimize processes and improve service delivery.
We are seeking dynamic and experienced Team Leads to join our program handling financial support. Candidates with a strong customer service background in call centers and the banking industry are highly preferred.
Employer questions
Your application will include the following questions:
- How many years of people management experience do you have?
- Do you have customer service experience?
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