Customer Care Agent (Financial Account)
The Call Center Account Advisor is responsible for contacting all account portfolios while
delivering a best-in-class customer experience to our borrowers and clients.
Primary Responsibilities
●Meet and surpass key performance indicators as specified by Management
●Provide solutions based on their current and future needs
●Provide an exceptional customer experience within all communication channels
●Knowledge and adherence to specific guidelines by portfolio
●Advising borrowers of all options available to them specific to their portfolio (forbearance,
modified payment plans, deferments available, etc.)
●Retaining and carefully processing all customer-provided information to ensure its accuracy
within the company's systems.
●Process all transactions and communications accurately
●Protect consumer data in all communications
●Strictly adhere to department standards for maintenance and documentation of borrower
accounts by consistently maintaining current borrower, collateral, and status information on
all accounts
●Promote good working relations with all other internal and external teams
●Perform other tasks and special projects as requested by Call Center Management to ensure
proper functioning of the Department
●Other duties as assigned.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Customer Care Consultant?
- Have you worked in a call centre before?
- Do you have customer service experience?
- How would you rate your English language skills?
- Are you willing to undergo a pre-employment background check?