Apply Now! IT Technical Writer (US Shift)

Job Summary:

This is a unique and exciting time at Talkdesk to join our Enterprise Applications team as a Technical Writer. We are enabling the success of Talkdesk's internal operations through the development of our core enterprise systems. As a Technical Writer, you will support transformational projects involving CRM and ERP Systems such as Salesforce CPQ, Zuora, NetSuite, and Integration technologies. 

Reporting to the Director, IT PMO you will be a valued team member as we continue to build system and process resources across the Enterprise Applications team. The Technical Writer will create clear, concise, and comprehensive documentation for our products, services, and internal processes. You will work closely with Technical Program Managers, Sys Admins, Developers and other stakeholders to ensure that complex technical information is communicated effectively to both technical and non-technical audiences. 

Our customers are fellow Talkdesk employees and we are focused on providing them with exceptional service. You will partner with Technical Program Managers to align on priorities, plans, and delivery expectations. 

 

Duties and Responsibilities:

  • Develop, write, and maintain high-quality technical documentation such as process and system guides, API documentation, flowcharts and diagrams (level 1-4).
  • Collaborate with program managers, developers, and subject matter experts to gather information and understand technical content.
  • Organize and present complex information in a clear and concise manner, ensuring consistency in tone and language across all documentation.
  • Create and update content for internal knowledge bases used by developer, support and business teams.
  • Edit and review existing technical documentation to improve clarity, structure, and overall readability.
  • Create diagrams, screenshots, and visuals that support the documentation.
  • Standardize templates and ensure all documentation meets established standards for style, format, and accuracy.
  • Review system releases and enhancement notes to maintain relevant technical documentation and guides.

 

Qualifications:

  • A Bachelor’s degree in Technical Writing, Communications, English, Information Technology, Computer Science, Engineering, or a related field.
  • 1–3 years of proven experience in technical writing, preferably in industries like IT, software development, engineering, BPO, telecommunications, or e-commerce.
  • 1-3 years of experience on cross functional IT initiatives supporting systems and technology such as Salesforce, NetSuite, Coupa, Zuora, or Workday
  • Excellent written, editing, proofreading and verbal communication skills in English.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Experience with content management systems (CMS) and documentation tools such as Confluence, Microsoft Office or Google Docs.
  • Familiarity with graphic design tools for visual documentation (e.g., Adobe Illustrator, Visio, or Lucidchart) for creating flowcharts and diagrams.
  • Experience with development tools like JIRA or GitHub for agile documentation and collaboration.
  • Strong organizational skills with the ability to handle large volumes of content and keep track of updates and revisions.
  • Ability to work in fast-paced environments
  • Flexible to work US time zones 

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Employer questions

Your application will include the following questions:
  • Which of the following types of qualifications do you have?
  • What's your expected monthly basic salary?
  • Do you have technical writing experience?
  • How many years' experience do you have as a technical writer?
  • Have you worked in a role where you were responsible for authoring and reviewing technical documentation?

Company profile

Company Logo for KMC Solutions
Information & Communication TechnologyMore than 10,000 employees

Fostering Talent Growth in the Philippines

KMC has been at the forefront of providing flexible office solutions and sourcing top-tier offshore talent for over a decade, providing professionals the opportunity to refine their skills and contribute their expertise to the workplace.

KMC’s 20+ flexible workspaces all over the country are tailored to teams of all sizes and stages, ensuring that it caters to the needs of every team member. Our innovative office spaces are designed to accommodate various work styles, fostering an environment that encourages collaboration and facilitates personal growth.

In 2022, we have been awarded as one of the Best Workplaces in the Philippines and have been officially recognized and certified by the global authority on workplace culture as a Great Place To Work ®️

As the leading provider of flexible spaces and talent-as-a-service in the Philippines, KMC possesses a unique advantage in connecting you with companies that align with your professional and personal needs. Our diverse client portfolio includes small to medium-sized enterprises, multinational corporations, and Fortune 500 companies, which could potentially be your next employer.

To learn more about us and our offerings, visit https://kmc.solutions

Unleash your growth potential in the Philippines with us.

Perks and benefits
Medical
Miscellaneous allowance
Loans
Dental

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