Associate Support Engineer (NOC) | WFH Setup | HMO upon Day 1

WHAT WE OFFER:
 

✔ Work-from-home setup

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Rewards and incentive

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program

 

Job Summary 

As an Associate Support Engineer, you will categorize and identify events, incidents, changes, and problems, ensuring that customer environments are maintained and service outages are minimized. This role reports to the Manager of Delivery Management.
 

Job Description 
 

  • Incident management of multiple customer environments simultaneously. 
  • Responding to all incidents within the Service Level Agreement. 
  • Identifying patterns and initiating problem management to address root causes. 
  • Demonstrating a sense of urgency in responding to critical incidents.
  • Determining software or hardware failures and processing replacements of defective gear.
  • Completing standard MAC (Move, Add, Change) procedures for all managed customers, following documented processes. 
  • Escalating any potential problems and client support issues to vendors as per SLA contracts. 
  • Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements. 
     

Requirements

Job Requirements
 

  • Experience with Windows Server 2012/R2 and above, VMware. 
  • Proven experience working in a Network Operations Center or similar environment. 
  • Hands-on experience with monitoring applications/software and service ticketing tools. 
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
  • Strong communication and interpersonal skills. 
  • Availability to work various shifts covering a 24/7 environment, which include weekends and holiday coverage. 
  • Experience and ability to analyze and troubleshoot complex problems. 
  • Experience/familiarity with ServiceNow is an asset. 
  • Bilingual (English/French) is an asset. 
  • Cisco CCNA, MCSE & cloud certifications (preferred).
  • Must be amenable to work from 7:30 PM to 4:30 AM Manila Time

 

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a support engineer?

Company profile

Company Logo for Booth & Partners
Information & Communication Technology101-1,000 employees

About Us

Booth & Partners started in 2013 with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.

Servicing 17 countries, we help empower professionals and businesses around the globe with our bespoke outsourcing solutions. We work together to deliver the top-quality, tailored solutions our clients expect while creating career experiences for amazing talent in the Philippines. Right People, Right Solutions.

Check out our website at www.boothandpartners.com

Our Offices

Manila (Main Office)

14th Floor 107 Aguirre Street,

Legazpi Village, Makati City,

Metro Manila, Philippines

Singapore

101 Cecil Street

#16-10 Tong Eng Building,

Singapore 069533

Connect with us

Facebook: https://www.facebook.com/boothandpartners

Instagram: https://www.instagram.com/boothandpartners/

YouTube: https://www.youtube.com/c/BoothandPartners/featured

LinkedIn: https://www.linkedin.com/company/booth-&-partners/

Perks and benefits
Medical
Miscellaneous allowance
Dental
Vision
Life Insurance, Performance Incentives, and Work F

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