Sales Team Leader

Posted 9d ago

SALES TEAM LEADER - Cebu City / Onsite

This position will supervise the day-to-day activities of their team, exhibiting strong leadership skills, and maintaining a positive and enthusiastic attitude. You will utilize our service culture and available tools to drive superior customer service, as well as activities and decision-making processes that support the vision and mission of the organization.
 

RESPONSIBILITIES:

  • Ensures Call Transfer Agent team adherence with regards to : schedules, log-in time and availability.
    Monitor and coach agents while utilizing company approved forms such as; Daily Action Plan, Agent Monitoring and Coaching. Provide
  • 1:1 coaching sessions live monitoring and review call recordings for enhanced soft skill training.
    Administrative duties include but are not limited to; payroll, daily line-up, missed punches, PTO requests, corrective actions, performance appraisals, escalated customer issues.
  • Track team statistics and provide individual and team goals on a daily and weekly basis to ensure agents success and retention.
    Provide a consistent seamless on-boarding transition from training to team assignment.

QUALIFICATIONS:

  • Minimum 2 years experience in sales.
  • SHS Graduate/ College Graduate / College Undergraduate (atleast 2nd year completed units)
  • Timeshare sales experience /Timeshare experience / sales experience / hospitality sales experience
  • Proficient in Microsoft Office.
  • Excellent written and verbal communication skills
  • Maintains an upbeat, positive and motivated demeanour
  • Able to read/write/speak the English language
  • Able to maintain required sales percentage per week
  • Able to work variable schedule, including evenings, and weekends based on call center needs
  • Leadership in call center sales / or any sales (within the Timeshare industry is a plus)
  • Amenable to work in night shift.

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Company profile

Company Logo for Wipro
Information & Communication TechnologyMore than 10,000 employees

Wipro Philippines Inc. is one of the world's leading IT and BPO organization with approximately 100,000 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited).

Wipro Limited is a global information technology, consulting and outsourcing company with 1.5 lac employees serving clients in 175+ cities across six continents.

Wipro BPS, the outsourcing arm of the $7.5 Bn. Wipro Ltd. is a global leader in providing next generation business process services to global enterprises.

Our services span industries such as Telecom, Media, Aviation, Technology, Retail, Banking, Financial services, Manufacturing, Healthcare, Pharma, Insurance, Energy & Utilities and Travel & Transportation

Rated as India’s most valuable IT Outsourcing and Business Process Outsourcing Company.

Client base includes over 200 Fortune and 1000 Global firms across Americas, Europe, and Japan

CAGR of 36.5% in the last 5 years with 61 years track record of growth and profitability

Part of NYSE’s TMT (Technology-Media-Telecom) Index

Wipro BPO currently manages over 115 different processes on behalf of 40 clients across geographies.

Total of 15 delivery centers located in Brazil, China, Mexico, India, Poland, Romania, US and the Philippines

Wipro BPS Philippines has offices located in Manila and Cebu. It was awarded the ‘Best New BPO Locator’ for the year 2009 by BPAP and is an ISO 9001 and ISO 27001 certified company.

Our achievement has been possible with Wiproites leading the way focusing on three main principles: Intensity to Win, Act with Sensitivity, and Unyielding Integrity.

Interested candidates are encouraged to APPLY ONLINE.

For more information about Wipro, please visit www.wipro.com or facebook.com/WiproPH.Careers

Perks and benefits
Medical
Miscellaneous allowance
Dental
Sports (e.g. Gym)
Parking
Vision

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