After Sales Associate
Job description:
- To attend to after sales concerns of merchants by rendering excellent customer service
- To establish and maintain good contact with internal and external customers
- To assist merchants on concerns/clarifications in regard to the company’s products and services
- To perform call-outs to merchants due to negative installation (pull-out, installation & servicing),
coordinating with Merchant Sales and Operations teams - To monitor and revive merchants with zero transactions
- To initiate merchant call-outs to ensure consistent transactions and terminal usage
- To request terminal pull-out of merchants due to non-usage/zero transaction
- Other tasks may be assigned from time to time.
Job Qualifications:
- Bachelor’s degree in Management courses, Sales or related field
- With at least 1yr experience in customer service or account management
- With excellent verbal and written communication skills
- Knowledgeable in MS Office and good in excel
- Must amenable to work in Makati City.
Employer questions
- Which of the following types of qualifications do you have?
- How much notice are you required to give your current employer?
Company profile
GHL is a leading payment service provider and one of the top merchant acquirers in the ASEAN region. We provide world-class payment services and solutions that encompass physical, internet, and mobile payments on a sale, rental, or transactional basis.
Over the years, we have built a solid reputation for revolutionizing the ASEAN payment industry, shifting from manual to digital approach. We aspire to be recognized as the leading ASEAN payment service provider by delivering powerful solutions that simplify distribution, payment, as well as collection, catered to all merchants in the region.
To date, our regional presence comprises more than 1,000 employees spread across Malaysia, Thailand, Philippines, Indonesia, Singapore, and Australia. GHL is listed on the Main Board of Kuala Lumpur Stock Exchange and we have processed over RM7.8 billion in transaction value per annum. We are also accredited by reputable organizations and governing bodies such as VISA, Mastercard, JCB, UPI, Alipay, MEPS, SIRIM, and Line Encryption Working Group.
Get to know more about us at www.ghl.com.