Start ASAP & Get 25k Sign-on Bonus | CSR | Alabang (INR)

Start on January 9, 2025* and get Php 25k sign-on bonus!

*Terms and conditions apply

 

What You’ll Do:

  • Guide customers through the rollover experience and answer their questions through chat, e-mails, and phone calls
  • Become an expert on 401ks, rollovers, and IRAs
  • Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
  • Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
  • Synthesize customer feedback and share with other team-members

What You'll Bring:

  • Must have at least 1 year of experience as a CSR in a voice account; prior experience in a Financial or Wealth Management account (US 401ks, rollovers and IRAs, etc.) is a plus but not required.
  • College undergraduates (2 or 4 year course undergraduates) are accepted 
  • Fluent in English with a neutral accent
  • Strong interest in helping people achieve their financial goals
  • Familiarity with customer service best practices and tools
  • Experience at a startup or similar fast-paced organization, a plus
  • Amenable to work night shift / US hours, holidays and overtime
  • Amenable to work 100% onsite in Alabang, Muntinlupa City
  • Can start January 9, 2025

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a customer services representative?
  • Do you have customer service experience?
  • How would you rate your English language skills?
  • Have you worked in a call centre before?
  • How much notice are you required to give your current employer?
  • How many years' experience do you have as a Financial Service Representative?

Company profile

Company Logo for eClerx
Information & Communication Technology1,001-5,000 employees

At eClerx Philippines, Inc., we are proud to be part of a dynamic global organization, headquartered in Mumbai, where people are at the core of our success. Our core values—Client-Centricity, Excellence, Integrity, and People—shape everything we do, empowering our 16,000+ diverse professionals across 13 countries to consistently deliver exceptional results. As a global leader in business transformation, we provide innovative solutions that streamline operations, optimize performance, and enable clients to thrive in fast-evolving markets. By fostering a culture of collaboration, innovation, and continuous growth, we ensure every individual is valued, and together, we succeed as #OneeClerx.

Perks and benefits
HMO on Day 1 for Principal & Dependents
Group Life Insurance
Monthly Internet Allowance for WFH Employees
Training & Learning Opportunities

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