Start ASAP & Get 25k Sign-on Bonus | CSR | Alabang (INR)
Start on January 9, 2025* and get Php 25k sign-on bonus!
*Terms and conditions apply
What You’ll Do:
- Guide customers through the rollover experience and answer their questions through chat, e-mails, and phone calls
- Become an expert on 401ks, rollovers, and IRAs
- Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
- Contribute to our internal knowledge-base and external FAQs based on customer questions/comments
- Synthesize customer feedback and share with other team-members
What You'll Bring:
- Must have at least 1 year of experience as a CSR in a voice account; prior experience in a Financial or Wealth Management account (US 401ks, rollovers and IRAs, etc.) is a plus but not required.
- College undergraduates (2 or 4 year course undergraduates) are accepted
- Fluent in English with a neutral accent
- Strong interest in helping people achieve their financial goals
- Familiarity with customer service best practices and tools
- Experience at a startup or similar fast-paced organization, a plus
- Amenable to work night shift / US hours, holidays and overtime
- Amenable to work 100% onsite in Alabang, Muntinlupa City
- Can start January 9, 2025
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a customer services representative?
- Do you have customer service experience?
- How would you rate your English language skills?
- Have you worked in a call centre before?
- How much notice are you required to give your current employer?
- How many years' experience do you have as a Financial Service Representative?
Company profile
At eClerx Philippines, Inc., we are proud to be part of a dynamic global organization, headquartered in Mumbai, where people are at the core of our success. Our core values—Client-Centricity, Excellence, Integrity, and People—shape everything we do, empowering our 16,000+ diverse professionals across 13 countries to consistently deliver exceptional results. As a global leader in business transformation, we provide innovative solutions that streamline operations, optimize performance, and enable clients to thrive in fast-evolving markets. By fostering a culture of collaboration, innovation, and continuous growth, we ensure every individual is valued, and together, we succeed as #OneeClerx.