2024-7433_Service Desk Analyst
Technical Skills Proficiency Level Required (R) /Optional (O)
Microsoft Office (Word, Excel,
PowerPoint, Access) 4 R
Office 365 4 R
Microsoft Exchange and Outlook 4 R
Windows 7/Windows 10 4 R
SharePoint knowledge 3 O
ServiceNow ticketing system 3 O
Active Directory 3 R
Virtual Machines 3 O
Citrix 3 O
Hardware Troubleshooting 4 R
Basic Network Troubleshooting 4 R
McAfee Drive Encryption 2 O
Multifactor Authentication 3 O
Blackberry Work 1 O
Cisco Unity 1 O
WebEx 1 O
SCCM 2 O
- Excellent Customer Service Skills
- Experience with Virtual Machines and Citrix
- Knowledgeable in Windows7/10
- Strong analytical skills, spreadsheet skills, and business problem solving skills
- Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills
- Basic understanding of IT and insurance terminology preferred
- Ability to work well independently and as part of a team
Company profile
Arch Global Services (Philippines) Inc. (Main Office)
Arch Global Services (Philippines) Inc. (AGSI) is a subsidiary of Arch Capital Group, a Bermuda public limited liability company, writes insurance, reinsurance and mortgage insurance on a worldwide basis through operations in Bermuda, the United States, Canada, Europe, Australia and South Africa, with a focus on specialty lines.
AGSI is a subsidiary of Arch Capital Group Ltd. (AGCL). AGSI provides operational services and support to all entities within the global Arch enterprise. AGSI is committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.
We provide direct support across the global Arch enterprise in US, Canada, Bermuda, Europe, South Africa, Australia, Hong Kong and Germany. AGSI offers career opportunities in areas including: Accounting, Actuarial Science, Claims, Cat Modeling, Finance, IT (Engineering, Development, Quality Assurance, Application/Systems Support, Data Warehousing), Legal and Underwriting Support. Our team operates out of locations in Quezon City and Cebu.