Workforce Manager | Antipolo
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What does a Workforce Manager do? Think of yourself as a key leader who ensures staff optimization, sets goals and objectives, maintains employee records, and facilitates effective communication among workers. So not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So now, we need your full concentration because it’s time to imagine what it’s like being a Workforce Manager.
Imagine yourself going to work with one thing on your mind: you are responsible for coordinating numerous programs designed to improve the productivity of employees, including training, talent acquisition, and performance evaluation. As you tackle your new tasks for the day, you know that it will lead to one thing: you will establish appropriate and transparent systems for performing your tasks which may include maintaining employment contracts, attendance reports, personnel data and benefit packages. As a workforce manager, you will collaborate with IT to develop customized record keeping systems that can ease the storing and accessing of information, so you can better operationalize supervision of fiscal activities within your team.
As a Workforce Manager, you will ensure the accuracy of billing procedures for all clients within the site. You will identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will be held accountable for schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. Along with this, you will forecast and prepare for voice and non-voice volume, monitor seat occupancy, average handle time and other factors to measure campaign performance.
You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns; and manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.
Do you have what it takes to become a Workforce Manager?
What is it we’re looking for? Since this is a Managerial post, we need someone who is seasoned, someone with leadership and organizational skills, to even call themselves one. If you have been managing people and teams in a Workforce Supervisor, Workforce Associate Manager, or Workforce Assistant Manager post for at least 3 years, then it’s you we are looking for!
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly. We also need someone to put in knowledge on Capacity planning. Forecasting and knowledge in Google Suites is a plus!
We’d be eager to speak to you if you have strong verbal and written communication skills, a high achiever and self-starter; but most importantly, you’ve got to have a “people first” leadership and coaching style.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Company profile
TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit TaskUs.com.
TaskUs has the best culture in the outsourcing industry because of our belief in always putting our teammates first. We are free from the burdens of on-premise legacy systems and old-fashion processes. The latest cloud technology makes the work we do seamless and our bottom-up management approach keeps us agile.
Revolutionizing the customer experience begins at TaskUs.