Customer Service Representative - Non Voice (Open for Fresh Grads)
₱16,000 – ₱18,000 per month
Key Responsibilities:
- Respond promptly to customer inquiries through chat or email platforms.
- Provide accurate, valid, and complete information to customers by using available resources and systems.
- Handle and resolve customer complaints or issues with professionalism and empathy.
- Guide customers on company products/services, troubleshooting when necessary.
- Document all interactions and updates accurately in the system.
- Collaborate with team members and other departments to resolve escalated issues.
- Strive to meet or exceed individual and team performance metrics.
Qualifications:
- At least Senior High School Graduate or equivalent; bachelor’s degree is a plus.
- Above average written communications skills with strong attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficient in using basic computer applications and navigating online tools
Employer questions
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a customer services representative?
Company profile
Information & Communication TechnologyMore than 10,000 employees
Straive (earlier known as SPi Global) is a market leading content technology enterprise that provides data services, subject matter expertise (SME) and technology solutions to multiple domains such as research content, e-Learning/EdTech and data/information providers. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries- Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore.
For more information, visit https://www.straive.com/.
Perks and benefits
Medical
Miscellaneous allowance
Loans
Dental
Parking
Vision
Employee Activities and Clubs
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What can I earn as a Customer Service Representative
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