Customer Service Representative - Non Voice (Open for Fresh Grads)

Key Responsibilities:

  • Respond promptly to customer inquiries through chat or email platforms.
  • Provide accurate, valid, and complete information to customers by using available resources and systems.
  • Handle and resolve customer complaints or issues with professionalism and empathy.
  • Guide customers on company products/services, troubleshooting when necessary.
  • Document all interactions and updates accurately in the system.
  • Collaborate with team members and other departments to resolve escalated issues.
  • Strive to meet or exceed individual and team performance metrics.

Qualifications:

  • At least Senior High School Graduate or equivalent; bachelor’s degree is a plus. 
  • Above average written communications skills with strong attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficient in using basic computer applications and navigating online tools

Employer questions

Your application will include the following questions:
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have as a customer services representative?

Company profile

Company Logo for Straive
Information & Communication TechnologyMore than 10,000 employees

Straive (earlier known as SPi Global) is a market leading content technology enterprise that provides data services, subject matter expertise (SME) and technology solutions to multiple domains such as research content, e-Learning/EdTech and data/information providers. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries- Philippines, India, USA, China, Nicaragua, Vietnam, United Kingdom and the company headquarters in Singapore.

For more information, visit https://www.straive.com/.

Perks and benefits
Medical
Miscellaneous allowance
Loans
Dental
Parking
Vision
Employee Activities and Clubs

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