Store Officer for Waltermart Department store
Qualifications
- Bachelor’s degree with business emphasis, sales, marketing, administration, or Customer Service Management.
- With atleast 2 years of relevant work experience in store management and operations in any retail or food establishments.
DUTIES & RESPONSIBILITIES
- Monitors stores/ district stores daily fulfillment and closing of orders
- Ensures there are no pending customer inquiries or complaints through monitoring complaint tracker daily
- Ensure daily manpower plan to fulfill each day’s order
- Plans, organizes, controls and schedules work activities of immediate subordinates
- Manpower Control & Development
- Promote and monitor quality service among staff through training and by acting as a positive model
- Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.
- Be personally available to all customers to communicate and identify their needs and/or address their questions and concerns.
- Orients, trains, and guides subordinates in the performance of duties.
- Ensures compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.
- Resolves and manages internal conflict of subordinates and promotes the core values of the company to inspire them and contribute to the productivity of the store GD.
- Develop a pool of potential leaders to meet the long range retail objectives of the company
Employer questions
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Stores Officer?
- How many years' experience do you have as a Store Supervisor?
- Do you have customer service experience?
Company profile
WalterMart’s vision and mission is simple: to make HAPPY CUSTOMERS, develop GREAT PEOPLE, and become a GREAT COMPANY.
Armed with years of strong retail experience, Walter Mart Supermarket is now one of the major players in Philippines’ retail industry today. Walter Mart continues to expand its market share with a network of 42 stores across Metro Manila, Cavite, Laguna, Batangas, Rizal, Quezon, Bulacan, Tarlac, Pampanga, Bataan and Nueva Ecija. Part of which is to continue its expansion in developing areas with the goal of elevating the shopping standards in more communities to a whole new level.
WalterMart Supermarket continues to grow and transform to meet the needs of all its customers. It opened WalterMart Mall, a community mall, where customers can shop, dine and have family – fun, and Waltermart Department Stores, where customers can avail of affordable everyday style with branded value.
WalterMart Supermarket launched the first Grocery Delivery service in the Philippines (WalterMart.com). With a wide range of fresh products, same-day delivery options, and no picking fee, giving Filipino more reasons to love WalterMart everyday!
All of these are because of the strong leadership and WalterMart’s high regard for its people. Employee’s health and well-being have always been WalterMart’s priority. During the pandemic, employees were provided with safety kits, daily meals, and vitamins, transportation assistance paired with, an aggressive vaccination program. Strict implementation of well-structured safety protocols are being enforced in the workplace.