Tier 1 Help Desk Support Specialist

Snaphunt Pte Ltd.
Cebu, Central Visayas
Help Desk & IT Support (Information & Communication Technology)
Full time
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Posted 2d ago

The Offer

  • Work alongside & learn from best in class talent
  • Opportunity to make a positive impact
  • Great work environment

The Job

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.

The Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You are adaptable and thrive in changing environments
  • You are a self-starter and demonstrate a high level of resilience
  • You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client is the BPO affiliate of Communications, based in Canada

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