Tier 1 Help Desk Support Specialist
Snaphunt Pte Ltd.
Cebu, Central Visayas
Help Desk & IT Support (Information & Communication Technology)
Full time
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The Offer
- Work alongside & learn from best in class talent
- Opportunity to make a positive impact
- Great work environment
The Job
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
The Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
- You have excellent communication and interpersonal skills.
- You are adaptable and thrive in changing environments
- You are a self-starter and demonstrate a high level of resilience
- You pay strong attention to detail and deliver work that is of a high standard
The Employer
Our client is the BPO affiliate of Communications, based in Canada
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What can I earn as a Support Specialist
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