Support Specialist
Location: Maynila, Philippines
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales has been present in the Philippines since 2002, and continues to support the country’s big ambitions in the aerospace, defence and digital security sectors. As a committed partner to the country, Thales works closely with key Filipino partners in the areas of digital identity and security, air traffic management and defence, where its technologies and services supplied Digital Identity & Security business lie at the heart of modern life, from payment to enterprise security and the internet of things. Thales employs a workforce of close to 200 employees in the Philippines, across two facilities in Manila and Laguna.Job Overview: We are seeking a dedicated and detail-oriented Support Specialist
to join our team. This role will be crucial in providing administrative support,
preparing reports, creating presentations, and assisting with various tasks to
ensure the smooth operation of our support services. We are looking for a
proactive problem-solver with excellent organizational and communication
- skills.
Key Responsibilities:
- Report Generation and Analysis: Compile and analyze data to generate reports that provide insights into support operations and customer satisfaction.
- Presentation Preparation: Create and design presentations for internal and
- external stakeholders.
- Administrative Support: Perform various administrative tasks to support the team and enhance productivity.
- Task Management: Organize and manage tasks efficiently to ensure timely completion of projects.
- Documentation and Communication: Maintain accurate records of customer interactions, issues, and resolutions. Communicate updates and important information effectively.
Education:
- Bachelor’s degree in Business Administration, Information Technology, or
a related field preferred.
Experience:
- Proven experience in an administrative or support role, preferably in a technical support environment.
- Experience with report generation and data analysis.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Skills:
- Technical Proficiency: Comfortable using modern productivity tools and
- software.
Company profile
Thales
Thales Group
Thales is a global technology leader with more than 81,000 employees on every continent. The Group invests in the digital and "deep tech" innovations — connectivity, big data, artificial intelligence, cybersecurity and quantum technologies — that are crucial to the development of a society where humans are at the heart of the decision-making process.
The Group's products, services and solutions support businesses, governments and organisations in five major markets: digital identity and security, defence, aerospace, space and transport.
Thales Technologies Philippines
Thales has been present in the Philippines for over 20 years and is a strategic partner to key customers in Civil Aviation, Transportation, Defense and Digital Identity & Security sectors.
Thales employs over 180 people in the Philippines, across two sites – one in Makati, Manila housing the corporate, R&D and technical functions, and a banking personalization center in Calamba, Laguna.
The acquisition of Gemalto in April 2019 brought Thales an unrivalled portfolio of solutions based on technologies such as biometry, data protection and cybersecurity.
In the Philippines, Thales serves the needs of diverse customers in the banking, telecommunications and government sectors, in addition to its historical business in defense and air traffic management.
Human Intelligence is the power behind the technology that Thales is known for.
Our DNA
· A mastery of technology in the service of society.
· A regard for balance enabling our people to succeed.
· Rich career journeys.
· A simple leadership model.
Why join us?
Take part in an amazing technological adventure
The Group is ranked among the world’s most innovative companies, with more than 30,000 people involved in technical activities ranging from research to engineering, a portfolio of 16,500 patents, five research laboratories around the world, and €1 billion in self-funded R&D every year.
But Thales’s capacity for innovation can’t simply be boiled down to a few figures. Innovation has always been part of the Group’s history, and today it is firmly embedded in our strategy and a key component of our employees’ day-to-day activities.
Find the balance
Thales helps you get the work-life balance right, equal opportunities, non-discrimination and respect for the individual lie at the heart of the Group’s corporate responsibility policy. At Thales, diversity and inclusion are sources of creativity and innovation.
Take part in a great collective adventure
Joining Thales means being part of a community driven by passion and the determination to go the extra mile to make the world a little better.
It also means getting the chance to work with and learn from experienced experts and specialists and be a part of the global conversation, with many of our projects led by multinational, multidisciplinary teams working together to meet a shared objective.