Customer Service and Operation Specialist

Bonifacio Global City, Taguig City, Metro Manila
Administrative Assistants (Administration & Office Support)
Full time
Add expected salary to your profile for insights
Posted 20d ago

DigiPlus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, DigiPlus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.

Main Duties and Responsibilities:

Answer customer call/chat messages in a courteous and respectful manner.

Fully identify and understand the customer's inquiry.

Ask questions to clarify doubts and gather relevant information from customers.

Resolve queries by providing fast, accurate, and satisfactory resolutions.

Answer all the questions asked by the customer.

Maintain a cordial relationship to ensure customers have a memorable experience and are satisfied.

Advertise and keep customers informed of any new services launched by the company or any new product releases.

Convince customers to provide feedback.

Enter the customer's data into a database maintained by the company.

Respond to followers' messages, interactions, and likes.

Keep abreast of product updates & latest activities.

Perform other duties as assigned.

Qualifications:

Bachelor degree or above.

Two (2) years of above experience in user growth, data analysis, product operation.

Strong proficiency in data analysis tools (Excel, SQL, Power BI, Tableau, or other reporting tools).

Excellent verbal and written communication skills to present complex data insights clearly to management and operational teams.

Ability to work independently and handle multiple priorities in a fast-paced environment.

Proficient in spoken and written English and Tagalog.

Must be able to multitask.

Report this job advert

Be carefulDon’t provide your bank or credit card details when applying for jobs.Learn how to protect yourself
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
salary teaser image
What can I earn as an Operation Specialist
See more detailed salary information salary teaser link arrow