ServiceFirst NSW offers several positive aspects that employees value, including a supportive work environment with a good culture and diversity. The company provides competitive compensation through high commissions and base pay, while employees particularly appreciate their effective immediate supervisors who demonstrate strong leadership skills.
When it comes to challenges, employees note that working in the BPO industry means dealing with frequent schedule changes which requires flexibility. Additionally, the company's performance-based reward system ties bonuses and incentives to meeting monthly quotas, which can create pressure to maintain consistent performance targets.