Corporate Trainers (Bacolod and Iloilo) - Transcom (Nucomm International)

Transcom Worldwide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com. Transcom's 5 Key Values: 1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built. 2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting commitment. 3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out. 4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges... 5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing. Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.

Corporate Trainers (Bacolod and Iloilo)
(Western Visayas - Bacolod and Iloilo)

Responsibilities:

• To develop & facilitate training to ensure that call centre representatives have skills, knowledge, and motivation necessary to meet client/business requirements. Learning programs will support continuous improvement and competitive learning.

• Responsible for maintaining schedule and timing of a training class including reporting, documentation, and course material.

• Responsible for course material updates

• Reporting

• Spend training time with each back-up Trainer monitoring their training each quarter, feedback to be documented

• To maintain a satisfactory level of technical and professional skills & knowledge in related areas.

• To ensure training materials and aids are prepared prior to start of training.

• To complete all training documentation within timelines

• To communicate with Training Manager any training issues that need to be addressed or escalated.

• To complete a daily report for all training days.

• To complete a weekly test for the campaign being trained or worked each week.

• To update course materials within two business days of new information.

• To be clear on objectives, agenda, and course content in training environment, and to use effective methods to guide classes towards successfully achieving those objectives.

Requirements:

Candidate must possess at least a Bachelor's/College Degree , any field.

At least 1 year(s) of working experience in the related field is required for this position.

Applicants must be willing to work in Bacolod and Iloilo.

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.

12 Full-Time positions available.

Transcom Asia 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447 email address: