Advertised: 21-11-09 | Closing Date: 19-01-10

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 22,000 professionals offering RightSourced seamlessly blended services from its 23 delivery centers in India, the United States, Philippines, Canada and Mexico.

Technical Support Representatives T2
(National Capital Reg)

 

Responsibilities:

  • Technical support of inbound incidents, outbound calls for follow-up and incident resolution
  • Service Request coding, classification, address validation, documentation and review. 
  •  Inbound Sales & Billing Support
  • Process warranty/repair Credit Card payments in accordance with Microsoft PII Guidelines
  •  Answer Billing inquiries.
  •  Address Billing disputes
 
 

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology, Education/Teaching/Training or equivalent.
  •  Also open for UNDERGRADUATES provided that they are done with their entire 2nd year in college.
  • Required language(s): English
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  •  Applicants must be willing to work in TAGUIG CITY.
  • 100 Full-Time positions available.

visit our website www.sutherlandglobal.com
PREVIOUS APPLICANTS NEED NOT APPLY.

 




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