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Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years.
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.
For more information about us, visit our global website at www.convergys.com.
Earn as much as P50,000 a month! Outbound Collection Associates - Sta. Rosa, Laguna
(Sta Rosa, Laguna)
RESPONSIBILITIES:
STAND OUT AND WEAR YOUR DREAMS… IN STYLE! GET HIRED and GET A LIMITED EDITION CONVERGYS-BENCH GRAPHIC SHIRT.
REQUIREMENTS:
- We are looking for candidates who at least completed 2 years of college
- Excellent communication skills in English
- We need candidates who are familiar with basic computer operations
- Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- Has an ability to deliver information at customer's knowledge level in an understandable manner
- Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Has strong interpersonal skills and ability to think independently and follow through effectively
- We need candidates who are dependable, keen on details and have strong customer service orientation.
- We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
- Applicants should be Filipino citizens or hold relevant residence status.
WALK IN CANDIDATES ARE IMMEDIATELY PROCESSED Visit our Recruitment Office located at: One Evotech building, Lakeside Evozone IT Park, Sta Rosa, Laguna
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