Advertised on 20-10-09 | Application deadline on 18-12-09


Join our world of possibilities...

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.


VISAYAS - Team Leader

RESPONSIBILITIES:
  • Will provide leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts.
  • Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document.
  • Develop all frontline personnel and be a positive role model for them – leading by example.
  • Providing timely identification and response to CSR performance needs / issues.
  • Responsible for launching and completing relevant programs simultaneously when required.

REQUIREMENTS:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Must have at least 1 year experience in call centre as Team Leader or equivalent role.
  • Shift management capabilities and ability to manage varying skills of employees.
  • Analytical ability to decipher statistical performance reports.
  • Superior customer service, delegation and multi-tasking skills.
  • Strong communication skills, both written and oral.
  • High level interpersonal and organizational skills.
  • Must be willing to work in Bacolod
  • Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Preference will be given to candidates who APPLY ONLINE




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TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com



Please check your e-mail regularly for any correspondence
regarding your application.