VISAYAS - Senior Team Leader

REQUIREMENTS:

• Minimum 2 years call centre management or Team Leader experience within a service driven or high tech corporation
• Shift management capabilities and ability to manage varying skills of employees
• Analytical ability to decipher statistical performance reports
• Superior customer service skills
• Strong multi-tasking and delegation skills
• Effective communication skills, both written and oral
• High level people management skills
• Interview skills (professional training preferable)
• High level of organisational skills
• Proven ability to deal with conflict in a positive fashion
• Computer literate with experience using Microsoft Office products
• Minimum typing speed of 35 wpm with 95% accuracy
• Highly motivated with ambition to succeed within operations / call centre industry
• Ability to have dynamic priorities, and to develop, manage and implement change
• Strong customer service ethos to support internal and external customers
• Role model / positive influence for Team Leaders and all employees
• Ability to recognise the impact of own actions on all and not promote negative situations
• Ability to motivate and develop Team Leaders
• Work hour flexibility, as some weekend and evening shifts are required
• Call centre management certification
• TCS rostering and staffing experience
• Team player
• Must be willing to work in Bacolod
• Applicants should be Filipino citizens or hold relevant residence status.