Advertised on 20-10-09 | Application deadline on 18-12-09


Join our world of possibilities...

TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.

VISAYAS - Quality Assurance Supervisor

RESPONSIBILITIES:
  • The Quality Supervisor is responsible for the staffing, training and development of each QA Specialist to ensure all programs are monitored/surveyed, pursuant to TeleTech's and the client's specifications. He/She shall provide high-quality, consistent service, support, and information throughout the customer experience-from the moment they begin their relationship with a client to every interaction they have afterward.

REQUIREMENTS:

  • College education required and post graduate studies preferred or equivalent work-related experience
  • Experience with training and/or coaching.
  • Previous Quality Assurance experience required.
  • Knowledge of computers with experience in Windows, word-processing and database applications (MS Office suite preferred).
  • Must type 25 WPM.
  • Data entry and proofreading skills required.
  • Excellent verbal, written, and interpersonal skills.
  • Excellent listening skills and attention to detail.
  • Must be able to interact effectively with all levels of employees and departments
  • Ability to articulate, interact and understand client needs and expectations.
  • Ability and/or experience in handling and maintaining confidential information.
  • Able to work in shifts as required.
  • Ability to quickly adapt in a dynamic and fast-paced environment.
  • Demonstrate high degree of integrity
  • Identify areas of development and opportunities to improve processes
  • Applicants must be willing to work in Bacolod.
  • Applicants should be Filipino citizens or hold relevant residence status.
To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

Preference will be given to candidates who APPLY ONLINE




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TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634.
Website: http://hirepoint.com



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