Join our world of possibilities...
TeleTech has become the premier name in Customer Management Solutions by targeting the needs of our global clients and delivering the services and people they need to succeed. We have more than 40,000 employees in over 80 customer management centers in key global locations. TeleTech is blossoming in the Philippines having supported the world's largest companies in the Philippines since 2001. Our passion for helping clients better serve their own customers is unequalled in the industry. We're looking for dynamic, service-focused people who share our high level of commitment.
VISAYAS - Customer Service Associate
RESPONSIBILITIES:
- Receives inbound calls regarding credit applications and related services.
- Proactively offers information on products and services. Uses key words and techniques to emphasize the product benefits.
- Sells appropriate products and/or service by using selling techniques.
- Effectively communicates enthusiasm about the product offering and overcomes objections.
- Maintains current knowledge of products, promotions, procedures and other job related information; works with multiple product offerings and lead generation.
- Maintains strict compliance to all customer verification procedures to reduce the risk of potential fraud and/or information security violations.
REQUIREMENTS:
- College Graduate preferred but not required
- With excellent conversational skills in English
- Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
- Previous call center experience from inbound technical support or inbound customer service preferred
- Knowledge of internet providers and chat tools like AOL, MSN
- Strong computer typing skills –ability to multi-task
- Previous experience in a shift work environment preferred
- Applicants should be Filipino citizens or hold relevant residence status.
- Full-Time positions available.
- Required language(s): English.
- Must be willing to work either in Bacolod, Dumaguete, or Iloilo
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