Yahoo! Inc is a leading global Internet brand and one of the most trafficked Internet destinations worldwide. Yahoo! provides online and mobile products and services essential to users' lives. As one of the most established and trusted brands, Yahoo! offers a full range of tools and marketing solutions for businesses to connect with Internet users around the world. Yahoo! is headquartered in Sunnyvale, California.

Yahoo! is indeed the leading online destination across the Southeast Asia region which includes Singapore, Malaysia, Indonesia, Thailand, Philippines and Vietnam. Yahoo! is also the region’s leading international media. In Southeast Asia, Yahoo! key focus is on media, search and wireless businesses whilst delivering a trusted and relevant interactive experience, whether from a PC or through wireless device, such as a mobile phone.

Yahoo! Southeast Asia’s mission is to connect people to their passions, their communities and the world’s knowledge. To that end, we’re seeking an experienced online community manager for the Philippines to help create a unique and differentiated user experience on our online community services.

Responsibilities:


Online Community Management

You will lead the on-going management of our online communities. You will drive the engagement and growth of community-based services like Yahoo! Answers, Flickr and Yahoo! Groups. You will encourage our users to build relationships with each other and to share their knowledge, photos, videos and passions in a meaningful and responsible way. You will do this by communicating with the community through product blogs, message boards, emails and instant messaging.

Offline Community Management

You will engage our community face-to-face via meet-ups, road shows, workshops, seminars and other public events. You will be the face of Yahoo! and an evangelist of our products, teaching users how to maximize their online experience with our products.

Product Marketing

You will help the product managers and marketing team identify, evaluate and drive opportunities to increase market share and usage of our products. Based on your experience with the users, you will help marketing work out their strategy for our community products.

Product Maintenance and Development

Based on your interaction with users, you will provide user feedback to the development team as they upgrade and design new features. You will also work with customer care on how to handle abuse and service violations so as to maintain product quality.

Requirements:

• A strong command of written and spoken English and Tagalog required.
  
• A strong grasp of general knowledge, current affairs and pop culture required. In addition, candidates must have in-depth knowledge of the Philippines.
  
• Experience with Internet-based community services and applications as such as social networking, blog communities, forums, message boards and online gaming and services.
  
• Demonstrated experience in analysing metrics and data.
  
• Experience with customer acquisition strategies.
  
• Strong communication, public-speaking and presentation skills.
  
• Strong customer focus with extensive experience with consumer marketing and competitive analysis.
  
• 2-5 years of product management/community administration experience.
  
• Bachelor’s degree.

• Extrovert. A good candidate excels at relating to others and building rapport.
  
• Good public speaker. A good candidate is comfortable with public speaking and knows how to engage a crowd.
  
• Innovative Thinking. The ability to come up with creative community building programmes and guerilla marketing campaigns to accelerate the growth and participation on Yahoo! communities.
  
• Passion for people. A strong interest in fostering relationships and getting people together.

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